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Hilton Garden Inn Annapolis – reviews, photos

3.0 of 5
305 Harry S. Truman Parkway, Annapolis, MD 21401
Hotel amenities
Hilton Garden Inn Annapolis
Professional photos
33 traveller photos
Ranked #7 of 22 hotels in Annapolis
4.0 of 5 stars 85 Reviews
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85 reviews from our community

    Trip type
Traveller rating
    33
    32
    10
    3
    7
Date Rating
Pittsboro, North Carolina
Top Contributor
162 reviews 162 reviews
Reviews in 65 cities Reviews in 65 cities
78 helpful votes 78 helpful votes
“Friendly, welcoming, and responsive to a problem”
4 of 5 stars Reviewed 29 December 2011

We stopped here without a reservation on our way home from up north. Justine gave us a very friendly greeting and welcome.

The room we were assigned did not have any hot water and couldn't be fixed until the next morning so we were immediately moved to another room and given a voucher (a $10.95 each value) for breakfast.

The breakfast was cooked to order from a limited menu and also included an all you could eat buffet. The service very friendly and attentive.

The rooms were clean and comfortable.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask fudgbug about Hilton Garden Inn Annapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TJ Cantu, General Manager at Hilton Garden Inn Annapolis, responded to this review
4 January 2012
Fudgbug:

Thank you for taking the time to write a review on Trip Advisor regarding your recent stay at the Hilton Garden Inn while you traveling back home.

It's always great when we can catch people doing something right, rather than something wrong. I was thrilled when I read that Justine was friendly and welcoming. We always want to make sure that we offer a great first impression.

I am sorry for the issue with the room not having hot water when you first checked in, that is definitely not normal for our property. I'm glad that we were able to get you into a different room that was clean, comfortable, and in working order.

We hope to see you again the next time you are down our way.

Thank you for your time and consideration.

Enthusiastically,

TJ Cantu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Annapolis, Maryland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“Not much with mixed staff attentiveness”
3 of 5 stars Reviewed 15 November 2011

Place is basic. Staff varies from friendly to inattentive. Usually understaffed. Would neither recommend for or against. Be aware of the week after Memorial day or any busy week when they double or triple rates. Ask then not to use a lot of oil when cooking breakfast.

Room Tip: Better if you can get a room at the back away from the busy street
See more room tips
  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 3 more reviews by First L for Annapolis
Ask First L about Hilton Garden Inn Annapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Nice but noisy”
3 of 5 stars Reviewed 10 November 2011

Sad. The Hotel is very nice, nicely kept, well located, personel is great and friendly.
The building is terrible. You can hear everything from room to room, hallway, floor above, etc.etc. To help out, our neighbour upstairs got up every night at 3:00 AM and we could hear him walk like he was 300 pounds...
A Shame that Hilton put their name on such a shady built place. Sorry. I loved everything else about it, but I won't return.

Room Tip: Too noisy. Probably none.
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  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Pierre B about Hilton Garden Inn Annapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, FL
Senior Contributor
33 reviews 33 reviews
Reviews in 22 cities Reviews in 22 cities
38 helpful votes 38 helpful votes
“Nice, clean and SUPER friendly staff!”
5 of 5 stars Reviewed 10 November 2011

This hotel was nice and clean, but the staff was SO friendly and helpful, it was a pleasant surprise to see them all so willing to help and be friendly. From the guy who fixed breakfast in the morning, to the lady who serves cocktails to the front desk, they were all wonderful!

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DHancock about Hilton Garden Inn Annapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TJ Cantu, General Manager at Hilton Garden Inn Annapolis, responded to this review
15 November 2011
DHancock:

I just wanted to take a minute and thank you for writing a review on Trip Advisor. I'm happy to hear that you felt our staff was super friendly and that our facilities were clean.

We hope to see you again if you're in Annapolis again.

Thank you for your time and consideration.

TJ Cantu
General Manager
Hilton Garden Inn Annapolis
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Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Liked it”
5 of 5 stars Reviewed 27 October 2011

I stayed in this place for a week.
Clean rooms, extremely helpful and friendly staff. Good Management. Delicious Breakfast. No plastic dishes ! Free guest laundry. Really good place to go if you are not planning to go downtown
Negative: Internet connection was slow and messy.
Will return for sure !

  • Stayed October 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Applejodler about Hilton Garden Inn Annapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TJ Cantu, General Manager at Hilton Garden Inn Annapolis, responded to this review
9 November 2011
Applejodler:

Thank you for taking the time and writing a review regarding your past stay at the Hilton Garden Inn Annapolis! We appreciate all of the feedback. I wanted to let you know that we are looking into the internet connectivity issue and will come up with a solution ASAP. We look forward to seeing you again the next time you are in Annapolis.

Sincerely,

TJ Cantu
General Manager
Hilton Garden Inn Annapolis
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Additional Information about Hilton Garden Inn Annapolis

  • Annapolis Hilton Garden Inn
  • Hilton Annapolis
  • Annapolis Hilton
Address: 305 Harry S. Truman Parkway, Annapolis, MD 21401
Price range (per night):* INR7,356 - 10,979

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Hilton Garden Inn Annapolis
305 Harry S. Truman Parkway
Annapolis, MD 21401
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Hilton Garden Inn Annapolis
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