The Westin was nice and clean and the double room was spacious. The staff was generally helpful and courteous, until I needed a later check out. Check out was at noon and I was still in a meeting in the cafe/bar area at 11:45 am so i asked if I could extend. They kept saying no until I literally begged and was given till 12:30. I've stayed at other hotels before and never ever had any issues with a later checkout. The receptionist actually said if I needed an extra hour and checked out at 1 pm they would have to charge me another day. It was very rude especially since I paid extra to stay at the Westin for better service. I would not stay at this hotel again just because of their lack of customer service from 1 manager.
The hotel itself was great. The buffet breakfast was mediocre.
- Annapolis Westin
