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Senator Inn & Spa – reviews, photos

3.0 of 5
284 Western Avenue, Route 202, Augusta, ME 04330
Hotel amenities
Senator Inn & Spa
Ranked #2 of 7 hotels in Augusta
4.5 of 5 stars 188 Reviews
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188 reviews from our community

What travellers say about this hotel
  • Hot tub(8)
  • Continental breakfast(5)
  • Very nice(5)
  • Gas fireplace(4)
  • Salt water pool(4)
  • Very helpful(3)
Traveller rating
    109
    36
    18
    14
    11
Only show reviews for Family (41) | Couples (47) | Business (53)
Date Rating
Sanford, Maine
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Weekend get away”
5 of 5 stars Reviewed 30 January 2012

The front desk and entire staff that we met were very friendly and welcoming. Our room was a gorgeous suite with several tv's including a very inviting fireplace especially since we stayed there in late January. The dining room and wait staff were very professional and helpful. The continental breakfast was delicious and lots to choose from. However, the location of where it was set up was very tight and tough to get around people on a busy Sunday morning. I would recommend the Senator Inn to anyone staying in Augusta!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Donna O about Senator Inn & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Wentworth, Front Office Manager at Senator Inn & Spa, responded to this review
7 March 2012
Thank you for sharing your experience with the Tripadvisor.com Community. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Senator review”
4 of 5 stars Reviewed 27 January 2012

Senator is the best hotel in the area.
Staff are excellent..efficient and friendly.
Spa is fabulous - gym us well equipped and pool is wonderful.
Simply the best place to stay in Augusta !

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 007Bull about Senator Inn & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Wentworth, Front Office Manager at Senator Inn & Spa, responded to this review
19 February 2012
Dear 007Bull,

Thank you for choosing the Senator Inn & Spa as your preferred Augusta, Maine hotel. We look forward to welcoming you back soon!
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1 review
“Great job with the excellent service.”
5 of 5 stars Reviewed 13 January 2012 via mobile

Service from front desk to my server at breakfast was excellent. My room however could have been a little better. My couch looked like it was from the 70's. The tv was mounted in front of bed not allowing much room to squeeze by. Would have been better mounted in front of couch where a picture was and mounted on a motion bracket that lets you turn it to watch from the bed. Other than that, all was great.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dalejr23 about Senator Inn & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Wentworth, Front Office Manager at Senator Inn & Spa, responded to this review
23 January 2012
Dear dalejr23,

First off, I would like to thank you for taking the time to review the Senator Inn & Spa. Your comments on the service you recieved will be fowarded the our employees as words of encouragement. They strive each and every day to make our guests feel comfortable. Also, your comments regarding the couch and television will be forwarded to our management team for further review/discussion. Thank you for choosing the Senator Inn and we hope to see you again soon!
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Bangor
1 review
2 helpful votes 2 helpful votes
“Wonderful Staff/Dining Poor everything else”
2 of 5 stars Reviewed 11 January 2012
2
people found this review helpful

The property was in a sad state and needs to be restored to its former glory.

The dining was wonderful and the staff was very friendly but the room was terrible as were the hallways and other public areas. The mattress was terrible and the room was worn out, paint was chipping and wallpaper was peeling. Plus I could hear everything that went on in the rooms above and next to mine, not a good nights sleep. I would not recommend this location to anyone, I checked out and into a new hotel the next morning.

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Annie T about Senator Inn & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Wentworth, Front Office Manager at Senator Inn & Spa, responded to this review
23 January 2012
Dear AnnieT,

We apologize that your stay was less than satisfactory. The Senator Inn offers a variety of room types ranging from an economy queen to a luxury suite. Each room type designed to meet the needs of different guests. We are currently planning renovations for 2 of our room types and hope to begin soon.
Thank you for your kind words regarding our staff and the service you received. It is our #1 priority to show each and every guest the highest level of customer service possible. Once again we apologize and wish to have another opportunity to earn your business in the future.
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Westbrook, Maine
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Home away from home”
5 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

As a member of the Maine House of Representatives I spend a lot of time in Augusta. The Senator is my home away from home. The level of concern for my comfort and convenience is much appreciated. My room is always clean and welcoming. The staff is always willing to go an extra step to address my needs. The food is terrific. The pool, steam room, sauna and spa are a terrific amenity. I would recommend this property to anyone who has a reason to be in Augusta for business or for pleasure!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Senator Inn & Spa

  • Best Western Senator Hotel
  • Best Western Augusta
  • Augusta Best Western
Address: 284 Western Avenue, Route 202, Augusta, ME 04330
Price range (per night):* INR4,235 - 7,189

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Senator Inn & Spa
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