We checked in at the front desk just like we would at any hotel, then headed to our room. It was a smoking room. I have asthma and as such need a non-smoking room. The room was paid for as we checked in and when we asked to be moved to a non-smoking room. To be fair, it was new years eve and they were probably rather full, nonetheless, they could have TOLD us it was a smoking room before we paid or even when the room was booked. They refused to move us. The room was clean, which was nice because I've said at some real roach traps. The beds were hard...as hard as the floor. if I could have taken the floor and put it on a bunch of springs so it moved up and down when I sat on it, that wouldn't have been much different. The pillows were two to a bed (there were two queen beds.) You could hardly call them pillows. They were more like mats. They were flat and couldn't be fluffed. One of them had a permanent crease down the middle from being folded in half. When I called the front desk to ask if they had another, of course they did not. The clerk was young and so bored, I wonder how she survives working. I could hear other people talking in their rooms all night long. They were just conversing, not fighting or anything so the walls are thin.
Breakfast is uncluded with the room, but forget about it if you have to leave early. We went down at 5am to see if it had been set up and it had not. The door was locked and no clerk was to be seen. We loaded our car and finally went to check out at 5:30am and still no breakfast, which was not great because no place in town is open to eat breakfast in that hour, not even McDonalds. The door was still locked, but I could actually see her moving around. I rang the buzzer a couple of times. Maybe it was broken because when I banged on the door she finally made her way over. I told her I wanted to check out. She took my keycard and typed in the computer then said flatly, "there. you're checked out."
Talk about service.