I was actually there from 89-91 I thought it was great very freindly staff rooms were nice especilly the suit it took up the whole top floor

I ended up at the Veracruz because my vacation in Boquete and Bocas del Toro was cut short because of epic rains and flooding. My excellent taxi driver took a small group of us escaping the floods to several hotels and we finally found rooms at the Veracruz. Room was filthy, mold on walls, blood or something worse on the sheets, major leaking in the room. The staff were incredibly rude and unhelpful. I speak fluent Spanish and still could not arrange for a room change after my room became half-flooded. Housekeeper only threw some towels on the floor and said yes, there seems to be a flooding problem. Front desk gave me a pre-paid computer card instead of the phone card I requested and wanted me to pay for the mistake!!
By far the worst property I have stayed in during my many, many international travels.

Unfriendly and uncaring reception staff. The staff the first and only night we stayed, they stole from us when we went out to dinner. They keep the key to the room. They stole our wallet with cash and credit cards, laptop, and video camera. Didn't even say we are sorry. They should be banned from the business. They claimed to have a surveillance camera, the technician who was supposed to look into it never showed up.
Management was involved.

As the previous review states. The staff are rude and unhelpful, and were unprepared to give me a room despite the confirmation of the booking being right in front of them. It took a full hour to sort it out, and they remained unhelpful for the duration of the stay. If it hadn´t been for the fact that I had already paid in advance, I would have gone elsewhere. Spend your money somewhere else in the city.