The hotel was clean, very comfortable bed and room. We were more than satisfied.
Right next to large, fancy MetroMall if that suits your need.
15-20 minutes to the airport. Taxis are always hovering to take you where you need to go.
Did not try the breakfast so cannot comment.
The hotel is a cross between a stripped down W Hotel and a Courtyard. Kinda cool, kinda odd.
The front desk service was not very friendly or helpful. We arrived very early flight with a request for early check-in. We were greeted by unfriendly, surly front desk person. While we knew it may be too early to get a room, her negative attitude was the issue. She couldn't be bothered to check for one or simply be friendly. She couldn't make change for a $10 bill or help, and she was quite simply negative during all interactions with her. Unexpected considering the customary friendly response my wife gets at Marriotts all over the world given her elite Marriot status.
We would stay here again, but simply lower our expectations that the front desk would do anything to help guests or even be friendly, if need be.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 January 2012
Dear Sambieni
Thank you for your review, and comments about our staff, this are very helpful for us to see our weakness, we will let the management know since this incident was at the Metromall hotel,
Please if you are planning to come back, don’t hesitate to contact me; I will be glad to assist you in all your needs.
Kind regards,
Lucia Hildebrand
Lucia.hildebrand@courtyard.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC