I recently arrived back from an amazing trip to Panama, overall the trip was great except for the two horrible nights at Sevilla. Before arriving I had read several bad reviews and decided I would still give them a chance since I would only be there for three nights....BIG MISTAKE.....When I first arrived in the room, it smelled of strong chemical disinfectant/ bug repellent, but it appeared overall clean. The surroundings were depressing, with the drab decor, futon style mattress on a metal frame, and dorm like feeling. After the first night sleeping I noticed several small bug bites over my feet and ankles. I showed them to my family member and was concerned about what they could be. I thought maybe it could be bed bugs, but wasn't sure. So I stayed another night and again woke up with multiple bug bites on my wrist and arm this time. Now my suspicion had been confirmed. DISGUSTING BED BUGS!
I immediately proceeded to gather my belongings and check out. However, the Manager, Michelle, was less than friendly or willing to take responsibility. She just shrugged her shoulders and said "Yah I believe you, but that is not our fault" I was furious!! She refused to give us our $95 for the final night that we had pre-paid. I told her that this hotel was unsanitary and this is a health code violation had she been in the US. So we went to the Marriot down the street for only $150/night and of course had an amazing stay there.....So Overall, Please take careful note of this Review, I work in the medical field and this hotel is unsanitary and would definitely not recommend it to even my enemy!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC