I have never seen such a dark, empty hotel room and never experienced such impolite customer service from the front desk in my entire life. In a rush, I left my cellphone charger and slippers in my room. The same day I talke to the desk worker, Alexander Acosta, about my belongings and he not only acknowledged finding the charger, but also added that he found the slippers, which I had not mentioned.
We arranged to a pick up my belongings, but when that day arrived, they said there was nothing of that sort there. The value of my lost belongings is not the biggest inconvenience, rather the ugliness of theft along with loss of trust with the hotel workers. This experience left a very bad impression on me and ruined my whole vacation.
Rouben Gasparian
1-25-12
- Hotel Ambassador Apart
