My husband and I stayed at The Sheraton Panama one night on our arrival in Panama City, it is one of two Sheratons in the city, this being the lesser known,(the other one is The Four Points) our taxi drivers on two occasions almost took us to the other hotel, had I not specified "Not Four Points"
The initial impression was a good one lobby is spacious and attractive, front desk staff are amazingly helpful and friendly, kudos to Horacio and to Denisse, who when we inquired about a restaurant we had been to before, which she did not know, she looked it up for us, made dinner reservations, and wrote instructions on a piece of paper for us to give the taxi driver. Juan from Bocas was also a super friendly porter who had lots of tips for us on the city. All spoke great English.
We stayed in a standard room on an upper floor that had a partial view of the ocean. Maybe this room had already been renovated, because we saw no evidence of the wear mentioned by other reviewers, in fact we had just stayed in a Sheraton in Canada before our trip and the room was almost identical. Beds were comfortable, noise level was low, though we did not have an adjoining room door, cleanliness was good.
Only negative, we were charged for something that we did not have, on our quick check out invoice and when we questioned about this when leaving, it was quickly rectified, I honestly think it was a mistake, and not an intent to rip us off. Still it's always good to carefully check those sheets of paper that come under your door in the middle of the night.

We stayed at this hotel 3 times during our recent move to Panama. The rooms are a little above average, although not as clean as in the U.S. and the staff, for the most part, speaks a little English and most of the time will at least try to understand what you are saying. The bakery, Las Hadas, is supposed to be the ONLY place in Panama City to buy your sweets. We found it to be very disappointing during our stays-frankly don't understand what all the rage is about. The breakfast buffet is excellent. The hotel has a nice pool area and a decent gym. They're undergoing some remodeling, which they needed because the property is showing its age. All in all, comfortable accommodations.

I'm staying here while my wife recuperates from a hospital stay. Food is excellent as is the service, every staff member I've encountered speaks English, a rarity here in Panama. They have an amazing bakery in the lobby, Las Hadas that even the locals rave about. If you like sweets I'll have to admit, one of the best in the City. If I were here for a convention its perfect due to its location but the rooms are a bit frayed around the edges. My AC unit is a little noisy and this room has a suite door which is thin as paper, I can literally hear the people fart next door! Being a good neighbor I try to return the favor :) Also, all the doors to the rooms are on heavy springs so there is a lot of slamming at all hours. If this place is sold out, the Marriott Courtyard is down the block which is excellent.

I spent 3 nights in this hotel and overall I was very happy with my stay. The rooms are up to 4 stars standards and the hotel staff was helpfull throughout those few days. I would give especially high marks to the breakfast menu, the bars and the very nice fitness facilities.