stayed here for 2 nights and there is almost nothing to complain about. My room was on the 11th floor - view to the world trade center and some other "high buildings". The room was really nice - stylish decoration. Bed was extremely comfortable. The only downside I have to mention are the thin walls - you can hear almost everything your neighbour is doing or says. Had dinner at the pool twice now and this really sth I will remember: excellent service and good quality / good value food!

Stunning hotel,one of the nicest rooms I have been in recently, that 's where it ends.
20 minutes to check in with a confirmed reservation in my hand and no one else at the desk! Couldn't find me.... No couldn't just check me in and straighten it out, I had to stand there till they found their problem.
We were on the executive floor, the lounge is much worse than a Hilton exec lounge. at least the Hiton has lots of food, hardly any food here, 4 doughnuts at breakfast! The red light on my room phone has blinked every day for 4 days , I have called repeatedly to see if I have a message....no, but they can't or won't fix or reset the light. Finally they have a taxi service,call for a taxi and get hosed. I needed to go 3 blocks...$12 US. I hailed a yellow cab on the street...$2.00, that's right 2 bucks, including the tip!! I complained to the manager, he just smiled at me!
Next time we will try the Meridian!

My husband and I arrived Jan 5th, late at night, for our first night in Panama City. We had a nicely appointed room on the 16th floor with a great sweeping view of the city. After a comfortable night's sleep we really enjoyed the breakfast buffet. So many choices from regular Western fare to typical Panamanian. That was fun.

My only complaint was how quickly they dekeyed my card. I said I was checking out but hadn't quite emptied the room and suddenly I couldn't get back in. That delayed our departure by about an hour because, of course, I was trying to leave just as many guests were and it was difficult to get a bell captain to get me back in to finished vacating. Other than that it was a great beginning to our 3 month stay in Panama.

I would give the staff a five star plus rating. They are courteous and very helpful. The rooms are very comfortable and some have wonderful views of the water. A negative are the bathrooms. We were in three different rooms during our time in Panama. The tile in all the bathrooms was poorly done and there was evidence of mold in all. The tub/shower combination was one of the most difficult and hard to get in and out of that we had ever experienced. The pool is very nice with good food, you can also walk to some good restaurants. The main dining room in the hotel, Tastes, is not very good. The breakfasts are huge and included and offer everything you might want for breakfast.