I find it difficult to give an overall rating to this hotel because certain things are very good and certain things could be a lot better. So here is the good and not so good:
The good:
The location is excellent. It is right next to calle Uraguay which has numerous restaurants and bars, so we could walk to dinner, drinks etc. each night.
The hotel is very chic and the rooms and bathrooms are very large and comfortable.
Room service was good and fairly prompt.
The doormen were very helpful and very accommodating.
The not so good:
The pool is TINY and is located in a spot that gets no afternoon sun but plenty of sea breeze. If you are looking for a hotel with intention to use the pool, I would not recommend this hotel.
The service was generally very mediocre (though that seems to be the case throughout Panama). There was ever a person at the concierge desk while we were at the hotel (and I mean that literally). If the doorman were not around, there was no one helpful as the front desk was not particularly helpful. When we arranged with the front desk for a taxi to take us to albrook airport (and requested a van with an English speaking driver) they got us a small vehicle that our family of 5 had to squeeze into, the driver spoke no English and took us to the wrong airport. I knew we were heading the wrong direction, but it took me 10 mInutes to convince him to turn around and go to albrook. (When we asked the doorman 2 days earlier for a cab and an english speaking driver to take us to casca Visio and panama Visio, in 10 minutes he got us a van with a very helpfully English speaking driver who ultimately gave us a you of both locations). Also, no one in the restaurant spoke English so our one breakfast there was an adventure.
I know others have mentioned the bathrooms, but it's worth repeating. They give you zero privacy. I understand that the see through showers can be sexy, but seeing through straight to the toilet with no way to close it off is a bit much.
Overall, if travelling back to Panama city, I would look at other hotels.
