Naturally, in a country where ordering lunch, receiving and paying for it takes two hours, you can't expect fast check-in. But the front desk was a very model of chaos and disorganization when our group checked in the other day. Hot and muddy from a volcano climb, a bus ride, and sightseeing, we were anxious to hit the the rooms. Not gonna happen. Fortunately, or unfortunately depending on your view, I can be a little...forthright and direct. I got the clan (8 rooms) upgraded to the eighth floor suddenly. Yes, I can be a little brusque and unpleasant but as a dedicated hotel rat with years of living in and out of hotels, at least I leave a tip for the maid and am generous with bellboys, concierges and waiters. Rooms are very nice, hot water abundant, the mall and its dubious pleasures across the street (ditto the ubiquitous Gentlemen's Lounge.) Breakfast not cheap but I thought worth the ease -- but you can buy anything across the street, hit the ATM, the grocery, etc. Stayed twice on this trip and would stay again if in Managua. Probably.
Room Tip: If noise sensitive ask to be away from the main drag. Connecting rooms offer a chance to hear what y...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 March 2012
Dear Guest,
On behalf of Hotel Real InterContinental Metrocentro and myself, I apologize for the bad moment that happened in your Check in and in some respects we did not filled your expectations. Our goal is to anticipate your needs, for this reason knows that we will be working on the points mentioned in your comment.
Your comment is valuable and so we are taking into account; the reception is the first impression of what is our service.
We hope to be your host in your next stay and that you can enjoy our new Restaurant and NAU Bar which I am sure you will like in all aspects.
Thanks again!
Birmania Montiel
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC