“It was okay. 3 out of the 4 people in reception are really nice, breakfast is a bit sad”
I stayed here because I've never seen such good reviews for anything before. I booked a transfer to and from the airport. My bag got lost, so I had to wait over an hour to get everything sorted. Our transfer was weird. All our driver did was complain about how bad drivers were in the Ukraine (while turning completely around to tell us this and having both hands off the steering wheel). We got to the hotel, after about 30 minutes of silence in the car and the receptionist asked us for our passports right away. I wanted to wait to get our passports back before we headed out and she took her time chatting to the driver for over 30 minutes. Not a very warm welcome. We went out to get something to eat and couldn't find any productties/little supermarkets, so I asked the receptionist. Instead of telling us where one was, she asked 'why do you need to know?' When I said to buy snacks, she told us to go to McDonalds. Later, we found a soviet style producttie across the street, called Ukrainian Bread.
The breakfast is stale bread and pastry, with liquid like yoghurt and fruit juice, fruit and condiments. I wasn't impressed and it didn't make me feel too well. We stayed there for over a week and every day the bread managed to be stale, even if we got it right away.
And even though you agree a time with them for breakfast, they knock on your door till you get up and get it, which I found a little annoying.
It's a nice room with all the accessories. They very kindly let us borrow a lap top, although the internet connection is very, very slow.
Like I said in the review, 3 of the people in reception were extremely friendly and smiley, one is not. This is the same one who wouldn't tell us where the small supermarket was. When the electricity went out, I went out of the room to ask when it will be back on to which she replied, 'why don't you go outside and explore?'
I must add that we were sick nearly our whole time there, but that just seemed to have them not like us, even though I told them we weren't feeling well (and had to spend a lot of time on in the bathroom).
I didn't love it, I didn't hate it. I think 95 euros a night is a bit steep, but it was centrally located and includes breakfast. So I can't really complain.
They forgot to book our return transfer, which made me a little upset. It was the same receptionist with an attitude. She booked us a cab instead and while we were leaving, the only thing she said to me was to put on a hat, it's not summer! Which anyone will know visiting gas rich countries, they keep indoors about 50 degrees Celsius and I was holding my hat in my hands.
You definitely need to know how to read syrillic to get around if you visit the Ukraine!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC