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Novotel Bucarest City Centre – reviews, photos

4.0 of 5
37B Calea Victoriei | Sector 1, Bucharest 010061, Romania
Hotel amenities
Novotel Bucarest City Centre
Ranked #13 of 151 hotels in Bucharest
4.0 of 5 stars 256 Reviews
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256 reviews from our community

What travellers say about this hotel
  • Very good(19)
  • Great location(4)
  • Friendly and helpful(3)
  • Free internet(3)
  • Rooms are spacious(3)
Traveller rating
    121
    101
    27
    7
    0
Only show reviews for Family (19) | Couples (37) | Business (151)
Date Rating
iasi
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“good position, but bad servicies”
3 of 5 stars Reviewed 13 December 2011

the hotel has a good position in the center of the center, but it is too expensive for the servicies. the food is not good cooked. the room had a bathroom, which it is not comfortable and I have not all it was necessary in a room. In the conference hall the chairs was very uncomfortable and the coffee was very bad

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel AUQUE, Director of Operations at Novotel Bucarest City Centre, responded to this review
24 December 2011
Dear Guest,

Thank you very much for taking the time to write your feedback about your stay in Novotel Bucarest City Centre Hotel on your recent visit to Bucarest.

I have noted all your comments and I am pleased to inform you that necessary corrective action has been taken as this is not the level of service we tried to achieve.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and we do look forward to have the pleasure of welcoming you and your guests to our hotel in the not too distant future.

Yours sincerely

Lionel Auque
Director of Operations
Novotel Bucarest City Centre
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Tel Aviv, Israel
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“An objective view. Not as a comparison to other hotels in bucharest.”
4 of 5 stars Reviewed 8 December 2011 via mobile

Overall the hotel was very nice. I don't really know how it compares to others in Bucharest but in my standards it passed.
The location is very good, but a taxi will get you very far for 2 euros in Bucharest. So location is nice but not a must. The rooms are nice but the bathroom is so uncomfterble. Very small and seems like a design error. But no big deal. I can shower without stretching my elbows....
The breakfast looks very promising but it can be better on the other hand, Compared to the food in Romania it was excellent.

The pool & spa are very nice and for those boring times you have an Xbox 360 to play arround with.

The hotel casino was closed but I can't say is it was a plus or not. We enjoyed the peace and quiet.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel AUQUE, Director of Operations at Novotel Bucarest City Centre, responded to this review
24 December 2011
Dear Guest,

Dear Guest,

I'm pleased you enjoyed your recent stay with Novotel Bucharest City Centre. With all the choices of places to stay in Bucharest we are most honored you choose us. Your compliments of our location is very much appreciated as well your compliments for the pool & spa is greatly appreciated.

Thank you for taking the time to write a review and we look forward to your return.

Kind regards,

Lionel Auque
Director of Operations,
Novotel Bucarest City Centre
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Posted by an Accorhotels.com traveller
Amsterdam, The Netherlands
1 review
“Allright rooms, not allright service”
3 of 5 stars Reviewed 8 December 2011

Though the room did not have much space to store clothes etc., it was big enough for two to stay a few nights. The bathroom was tiny and mostly plastic, but did have a good shower. The room and the corridors were extremely warm, the airco just blew the hot air around. This made it hard to sleep at night. When asked about it, the hotel staff reported that, as it was winter the "cool" was turned off. Strange enough the reception area and the restaurant were airconditioned....
On top of this all, the receptionists were very off hand, almost rude. For example they did not send us a message when our lost luggage arrive. We had to ask for it ourselves and found out it had arrived hours before already.
The only good things about this hotel were its location and the kind (new) waitress in the restaurant.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel AUQUE, Director of Operations at Novotel Bucarest City Centre, responded to this review
24 December 2011
Dear Guest,

Thank you very much for choosing to stay in our hotel and for taking the time to review and give your feedback.

I have noted all your comments about the temperature in the room and the corridors and for the information not given for your luggage and I am pleased to inform you that necessary corrective action has been taken as this is not the level of service we tried to achieve.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Best regards

Lionel Auque
Director of Operation
Novotel Bucarest City Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ROMANIA-Iasi
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Higher payment versus services provided”
3 of 5 stars Reviewed 1 December 2011
1
person found this review helpful

First impression was: SO STINGY, when I enter on underground floor parking and I found very narrow parking places (either for limousine). Check-in procedure was quickly and professional (also check-out) but when I arrive in room I founded a very narrow sole wardrobe (around 30 cm). In first day, at breakfast, nobody care about absence of coffee/milk on the table. Variety of meals are relatively OK. In room, bath amenities are at minimum level. Overall impression was they charge over quality.

  • Stayed November 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel AUQUE, Director of Operations at Novotel Bucarest City Centre, responded to this review
24 December 2011
Dear Guest,

Firstly, let me thank you for choosing to stay in our hotel and please accept my sincere apologies for the inconvenience you have experienced during your stay with us.

I have noted your comment regarding our breakfast service. Please note that necessary corrective action has been taken as this is not the level of service we tried to achieve.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us.

Thank you once again and I look forward to welcoming you again in our hotel in the not too distant future.

Yours sincerely,

Lionel Auque
Director of Operations
Novotel Bucarest City Centre
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Stellenbosch
Reviewer
4 reviews 4 reviews
“Good location to experience Bucharest”
5 of 5 stars Reviewed 29 November 2011

Close enough to all major areas to walk
I feel very safe and comfortable
Sound insulation is perfect, rooms are dead quiet
Closet for clothes is ridiculously small - what were they thinking?
Bathrooms excellent, with bath and shower
Space to work - very nice movable work surface

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel AUQUE, Director of Operations at Novotel Bucarest City Centre, responded to this review
12 December 2011
Dear Guest,

Thank you very much for taking the time to bring your positive feedback about your stay in Novotel Bucarest City Centre Hotel on your recent visit to Bucarest.

We were pleased to read that you have enjoyed your stay in the hotel. Guest satisfaction is amongst our highest priorities and it is satisfying to know we were able to meet with your expectations.

Yours sincerely,

Lionel Auque
Director of Operations
Novotel Bucarest City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Novotel Bucarest City Centre

  • Novotel Bucharest
  • Bucharest Novotel
Address: 37B Calea Victoriei | Sector 1, Bucharest 010061, Romania
Price range (per night):* INR5,517 - 14,211

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