Though the room did not have much space to store clothes etc., it was big enough for two to stay a few nights. The bathroom was tiny and mostly plastic, but did have a good shower. The room and the corridors were extremely warm, the airco just blew the hot air around. This made it hard to sleep at night. When asked about it, the hotel staff reported that, as it was winter the "cool" was turned off. Strange enough the reception area and the restaurant were airconditioned....
On top of this all, the receptionists were very off hand, almost rude. For example they did not send us a message when our lost luggage arrive. We had to ask for it ourselves and found out it had arrived hours before already.
The only good things about this hotel were its location and the kind (new) waitress in the restaurant.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 December 2011
Dear Guest,
Thank you very much for choosing to stay in our hotel and for taking the time to review and give your feedback.
I have noted all your comments about the temperature in the room and the corridors and for the information not given for your luggage and I am pleased to inform you that necessary corrective action has been taken as this is not the level of service we tried to achieve.
It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.
Best regards
Lionel Auque
Director of Operation
Novotel Bucarest City Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC