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Hotel Phoenix – reviews, photos

4.0 of 5
Sesvetska Cesta 29, Zagreb 10360, Croatia
Hotel amenities
Hotel Phoenix
Ranked #44 of 49 hotels in Zagreb
3.5 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    3
    6
    3
    0
    4
Date Rating
Tehran, Iran
1 review
“Somewhere not only to stay, but to enjoy also”
5 of 5 stars Reviewed 26 July 2011

Phoenix is a wonderful place to choose in Zagreb. Phoenix provides u with warm atmosphere and many options. I loved that place

Room Tip: allof the rooms are well suited. i didnt had any spesific choice
See more room tips
  • Stayed August 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HakanCELIK about Hotel Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Quality above price”
5 of 5 stars Reviewed 18 June 2011

Great hotel with very nice decorated rooms,has an excellent internet signal in the room. I was very pleasently surprised with the quality I got for the price I paid.Definitely recommend this hotel!

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sabinaitaly about Hotel Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“What a Dump!”
1 of 5 stars Reviewed 27 February 2011

Horrible experience. Rented a family room and was supposed to have bedding for 2 adults, 3 kids and a baby. Turned out to be a bed and an awful pull out couch that didn't fit two boys, with the third child on the floor and the baby on our bed. Nonexistent service. Hotel was almost completely empty, but the front desk clerk could not and would not assist with an extra bed or baby cot, even though it was all listed on our reservation and confirmed the same day. Hotel furnishings fell apart with one touch to the point of being dangerous with small kids around. The place looks like a dump from the outside with a tacky nightclub in the front that looks like an old strip joint. This turns out to be one of the "lounges" and "restaurants" on the website. No help with luggage - just some guy at the desk who's only skill set is handing you a key to your crappy room. No service at breakfast - maybe it's because everybody else was smart enough to stay elsewhere. Internet that was supposed to work of course did not. The place was a ghost town, and rightly so. I wouldn't stay here again if they gave me the room for free. Truly the worst hotel my family has stayed at in years. Run away.

  • Stayed February 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask DaveMom about Hotel Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelPhoenix45, Manager at Hotel Phoenix, responded to this review
19 April 2011
We are very sorry for bad experience that You had and we are sending big apologize to You. We tought that we solved this problem while you were staying...we give you extra discount because of mistake we did with baby bed...and you show us your satisfaction...and now this....:(
We will do our best not to make such mistake again....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Givet, France
1 review
“Très bon hotel pour s'arrêter près de Zagreb pour un ou quelques jours”
4 of 5 stars Reviewed 9 February 2012
Google Translation

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Michel P about Hotel Phoenix
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Additional Information about Hotel Phoenix

Sesvetska Cesta 29, Zagreb 10360, Croatia
Price range (per night):* INR5,097 - 7,225

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