I requested guest services at this very high level hotel to acquire some bus tickets for us in Zagreb for travel between Zagreb and Lovran. At first, they assured me that they could make this arrangement for us when we arrived. During future communications, they actually reneged and said that this is a service that they do not offer. Upon visiting the web site "Croatia Traveler", I learned that you can reserve and have your tickets delivered to the hotel with just a phone call and a fee for the call as well as a ticket fee. I have requested that they will help us do this (dealing with the language would be difficult for us) and I am hoping that they will aid us in ordering these tickets. There seems to be a lot of reluctance on their part to get involved in this transaction. At the very least, communication has not been good and I do think they could be a lot more gracious. I have a significant concern regarding our prospective bus tickets as we have established travel plans including internal flights that depend on our being able to travel at certain times. One of our criteria for choosing such a high level hotel was the service we expected would be part of that experience. I am always appreciative of outstanding service and feel that it should be rewarded and I have no issue regarding a commission for such service. We look forward to our trip and will keep this site updated on our experience.
- Also Known As:
- Sheraton Zagreb
- Zagreb Sheraton
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