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Sheraton Zagreb Hotel – reviews, photos

5.0 of 5
2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Hotel amenities
Sheraton Zagreb Hotel
Sheraton Zagreb Hotel
Sheraton Zagreb Hotel
Sheraton Zagreb Hotel
Sheraton Zagreb Hotel
Sheraton Zagreb Hotel
Ranked #16 of 49 hotels in Zagreb
3.5 of 5 stars 147 Reviews
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147 reviews from our community

    Trip type
Traveller rating
    40
    53
    34
    12
    8
Date Rating
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Good but nothing special”
4 of 5 stars Reviewed 21 January 2012 via mobile
2
people found this review helpful

Stayed for long weekend recently. Although rated 4 star I doubt it would receive this rating in many parts of Europe or Asia. But we got a very good rate so I have no complaints. Rooms spacious and tidy. Breakfast was buffet and was fine. Whole hotel feels a tad dated but it was clean and tidy, close to station and although not as central as others is only ten minute walk from centre.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Redmondo67 about Sheraton Zagreb Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan Sekulic, General Manager at Sheraton Zagreb Hotel, responded to this review
24 January 2012
Glad to hear you were satisfied with rooms and tidyness of rooms, location of hotel. Sorry you had feeling hotel is dated, we have many news coming in future months to come so we are looking forward for your visit again in future.

Best Regards,
Ivan Sekulic
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, pa
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Not overly impressed”
3 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

This was my first stay at the Sheraton and it was a nice hotel but I think the Westin is much nicer, and at a comparable price. The Sheraton is slightly farther from the city center. The breakfast was 95.00 and I didn't believe it was very good- for my taste, the Westin had breakfast included with the price of the room, and a much better selection of both food and drinks. Overall I would stay in the Sheraton if necessary but would prefer to stay elsewhere if possible. As a side note I ate at the tomaslav restaurant the first evening and it was a typical hotel restaurant. You would do much better trying to find a better restaurant outside of the hotel.

Room Tip: Ask for a room not facing the main street. The hotel is only 5 or six floors, so you can hear the tr...
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 3 more reviews by clby1knobi for Zagreb
Ask clby1knobi about Sheraton Zagreb Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan Sekulic, General Manager at Sheraton Zagreb Hotel, responded to this review
24 January 2012
Thank you for your valuable comment, we will look into breakfast selection, aldo I am guessing you had continental breakfast seeing from the price and not full buffet breakfast. King Tomislav restaurant will undergo slight renovation and menu change later in year as we are listening opinion of our guests.

Thank you
Ivan Sekulic
Hotel Manager
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Saint Louis, Missouri
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Lynn & Stephen Tour”
2 of 5 stars Reviewed 27 December 2011
1
person found this review helpful

Sheraton can't help it self - treats regular customers like garbage. The staff was inattentive, at best. The bathrooms were small. It was a long walk to the main part of town but close to the train and bus station. Won't stay there the next time I'm in Zagreb.

  • Stayed November 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 3 more reviews by Lynn M for Zagreb
Ask Lynn M about Sheraton Zagreb Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan Sekulic, General Manager at Sheraton Zagreb Hotel, responded to this review
24 January 2012
Dear Lynn M,
I am very concerend about your comment regarding level of service of my staff, please contact me directly in hotel or through email so I can learn more about your experiance and action it.

Best Regards,
Ivan Sekulic
Hotel Manager
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“Top of the line”
5 of 5 stars Reviewed 9 December 2011

We were very pleased with this Hotel. Top of the line. Rooms were very good, staff were helpful and friendly. Food was very good. Hotel is in walking distance to everything. We had a very good stay here. We have stayed here on 2 different occasions.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MarkCognevich about Sheraton Zagreb Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan Sekulic, General Manager at Sheraton Zagreb Hotel, responded to this review
24 January 2012
Dear Mark,

Glad to hear you were satisfied with your stay on both occasions in our hotel, looking forward having you again in Sheraton Zagreb.

Best Regards,
Ivan Sekulic
Hotel Manager
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Zadar
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Good value for money”
5 of 5 stars Reviewed 9 December 2011
2
people found this review helpful

I came back to this hotel because I have enjoyed my stay before. I liked it very much even this time. The hotel has an excellent location, 10 minutes walking to the main town square - "Trg Bana Jelacica", very near by the main railway and bus station.
The staff at the front desk is very friendly, polite and helpful. The room was double-single use, very big and clean. There was no noise from outside. The bed is very comfortable. As I have health problems with my lower back, I slept very peacefully. The bathroom is very clean.
The breakfast was excellent. I had a lunch at the hotel restaurant too, it was delicious.
Free Internet at the lobby. Free use of the fitness and the indoor pool. A big garage for the guests, if you come with your own car.
When I come to Zagreb next time, I will choose this hotel again.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Spina24 about Sheraton Zagreb Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan Sekulic, General Manager at Sheraton Zagreb Hotel, responded to this review
24 January 2012
Dear Spina,

Nice to hear your good comments about our hotel, your comment on Front desk staff make's me especially proud as this is area we work the most recently. Thank you and hope to host you again in Sheraton Zagreb Hotel.

Best Regards,
Ivan Sekulic
Hotel Manager
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Additional Information about Sheraton Zagreb Hotel

  • Sheraton Zagreb
  • Zagreb Sheraton
Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Price range (per night):* INR7,113 - 10,362

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