Overall the hotel is decent. However the staff acts absolutely unprofessional. Only if you like to be completely dismissed and wait for a long time should you try the restaurant. The wait staff is focused on serving only large groups. Individual clients are not important for them, which is why you won’t get a lot of attention. In the lobby bar, half of the clientele is the cleaning people from the hotel, who are smoking cigarettes and drinking coffee. Also, DON’T USE ANY LAUNDRY SERVICE OR GOODS FROM THE FRIDGE -- the prices they charged are outrageous. I spent 45 min when I was checking out complaining about my charges, until they were dropped in half (and they were still very expensive for what you are getting). In addition, the wireless doesn’t work well -- you have to go to the lobby where everybody smokes if you want consistent access.
- Accord Hotel Sofia
