I spent totally 5 nights in this hotel and compared with other hotels in Sofia it was a little paradise. ;-) The rooms are very clean and silent, the bed and bathroom also. A disadvantage could be that it's not possible to open the windwos, probably for safety reasons.
The staff speaks english (what's not always usual in Bulgaria) und quite friendly. Be aware that you'll need a car or a taxi everytime you leave the hotel direction city or elsewhere. But the taxis are quite cheap (approx. 5 Levas to the city center). If you pay more you're overcharged. ;-) For the airport transfer there's a shuttle bus you'd have to pay extra, but it's fair.
The WiFi internet connection is fast and stable in the rooms also (not only in the lobby like i've seen it in other hotels...). And it's for free.
The breakfast is basic, but ok. The minibar is a little expensive, but where is the minibar cheap...
Hint: When you book the room via hote.com you'll probably have a very good price for the room. Paying with credit card is not a problem.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC