We booked this hotel as a base for a citybreak on the strength of it having four stars and spa/sauna etc facilities.

On our arrival we found it was actually only a THREE star hotel. We were directed to a twin room that had been cunningly installed in a broom cupboard, we had booked a double and upon discussion with reception were moved in to an apartment. Brilliant we thought, what a great place, and set off to explore. We returned to the hotel for a few drinks at ten pm only to find the bar had been closed early because the staff couldn't be bothered that night.

Next morning we went to breakfast to find it was run with the same "so what" attitude and apparently it's the local way to have scrambled eggs and sausages left to get stone cold.

We again spoke to reception and were allowed to keep the apartment at a discounted rate for the rest of our stay in lieu of an apology. OK they're trying we thought.

My partner enquired about having her hair done in the on-site salon only to be told it was fully booked until the following week. We asked about the sauna to be told there was no-one in to run it that day, try later. And there would be a fee for using it.

We again asked reception for help only to be told it was all run privately and was nothing to do with them. As to the fee, it was our fault for misinterpretting the website and thinking the facilities were provided for the use of guests!! Giving up on this we went out for the rest of the day.

When we returned we found the maid couldn't be bothered with our room and again we found ourselves back at reception...

DAY 2. Almost no breakfast left and what was there was cold again. But it didn't really matter because there wasn't anything much to eat off or with anyway. We passed and went out instead.

The maid did change the towels and make the bed but that was it.

Bar closed at 11.

DAY 3. More of the same plus the added bonus of the internet facillities for the guests use were out of action. They did however direct me to a sweaty internet cafe 30mins away. Although I only wanted to quickly check-in on our flights the manager couldn't let me use his working pc...

We enquired about the airport transfer they offer on the website to be told this meant they would call us a taxi, it would cost about 10lev...

LAST DAY. A warm breakfast at last! We spoke to the manager about the quality and niggles of our stay but the restaurant was nothing to do with him. We said about the bar but that was part of the restuarant and was nothing to do with him. We said about the cleaning but that was nothing to do with him. As was the internet and the transfer and the facilites and the website and so on...

It has the potential to be a lovely little hotel and is in a great location but other than bunging us a bit of discount they did nothing to sort out our issues or even offered an apology. It put a bit of damper on an otherwise great stay.