The hotel was clean and bright nice dinning room and bar area. The staff were more that helpful. Heating was ok essential as I was there in March. Breakfast adequate. Best is the location just a short walk to the centre. Great club opposite but no noise from it.

This hotel should be avoided at all costs. A room advertised as a deluxe double room is a cramped hot cubical barely larger than the bed with insufficient room to fit a chair between the bed and the desk, rendering the desk unusable. The shower in the tiny bathroom has flimsy plastic accordion doors which do not close and allow water to splash on the floor, while the only windows in the room are placed so high that they offer a view of heaven, not of the surrounding city. Although the desk staff is courteous, the manager is unresponsive and denied without explanation my request to have my room changed. Because he is rarely on duty, it is difficult to escape this prison because of the requirement that my booking agency consult with the manager before releasing a guest from a contract. There are many much nicer hotels in Sofia which are only modestly more expensive than this hotel, they are well worth the modest extra expense.

Stayed for one night in a standard room. Although basic was comfortable.
A little noisy in the morning with people opening / closing doors and what sounded like a school playground behind.
Staff were friendly and helpful. I asked directions to an internet cafe and they offered me use of their computer - they refused payment for service.
Its only 5 mins walk to Vitosha boulvd so very convenient for shopping etc.
Check out was fast and problem free - asked if I'd availed of mini bar and took my word that I hadn't.
I will stay here next time I am in Sofia.