Big clean, luxurious rooms, and stunning views from the revolving restaurant. The weird bit came when from a fire escape at the other end of the restaurant the door popped open and a guy took a picture of me with a telephoto lens. Great times.

We arrived around 19:00 PM, no bellboy or anybody at the door of the hotel to help with luggage. The entrance to the hotel is huge so we were looking around to see where the reception is. We checked in quickly, no hussle.
The room is big, and even we booked a double room, we had only one set of towels and one bathrobe. We did ask at the front office to provide us with extra towels and bathrobe as we were planning to use SPA, but this never happened.
SPA is nice, large pool and sauna and few more facilities. There is nobody at the SPA entrance to book treatments or give you direction or towels, so we went to the hotel front office to get the locker key and a towel. The lady that was working just finished her shift so she went swimming and relaxing by the pool.
We waitied for another lady for 30 min to book some treatments, those were ok.
The restaurant upstairs has a nice view and its rotating, but it is really nothing special. The service is poor (had to ask for menus a couple of times, no reccomendations, even no basic knowledge of the menu items).
Breakfast is really basic, even juice only replaced upon request.
All in all, the hotel is not bad but it is not a five star hotel where you would feel comfy and pampered. But as we got a good price, am all in all pretty satisfied.
Also, the location of the hotel is at the entrance to the city so to go anywhere you need a taxi, but they arrive in few minutes and are relly cheap in Sarajevo.

Reservation I made 10 days before directly at the reception was never made. When I came to the hotel there was no track of my reservation and I could not stay in room I booked 10 days before because thet side of the hotel was occupied. When we entered the bathroom there was only one torn towel and one bathrobe. When we asked for more towels as we planned to go to the spa, they brought us literally one more towel, torn as well. When we asked for the pool we were told that they just changed the water so ir is cold. It was freezing cold. As for the spa, only one sauna was operational. Dinner at the hotel restaurant was less than average but that was nothing in comparison to the breakfast. It was ridiculous. I can't explain how bad it was. Only few slices of white bread, smelly salami, butter, everything served on white plastic table covered with white cloth with stains. When my husband asked for espresso, he was told that he will have to pay one euro extra. Can you believe that! In five Starr hotel where we paid 130 euro for one night sleepover, the waiter doesn't give you one euro espresso unless you pay one euro beforehand. Service was hotel was so bad that at one point we stopped getting angry and start laughing.

This is reasonably priced hotel with HUGE rooms but standards are NOT in any way 5 star. Towels are tiny and bathrooms are basic ( though also huge) and level of decoration not high.
Breakfast is very poor indeed. If you expect 3 star you will not be disappointed. Good Location, helpful staff.
Please note you can smoke everywhere inside the hotel!