I stayed at this hotel with a friend - we had separate rooms, and my friend left a few days before I did. My father was also in the city on business. At first, the hotel was fine. Rooms were clean, but basic, and staff were friendly. The problems started after my friend left. I was out for the day on a sightseeing trip, came back, went up to my room and opened the door, only to find my stuff missing and the room occupied by strangers. I immediately went down to reception to find out what was going on. After having to hang around for 5 mins to speak to someone, they apologised, had said they needed the room for other guests and had moved me - and my things - without my permission. I was fuming.

On the day of check out, when it was time to pay, the girl at the desk (who was very sweet, to be fair, but utterly incompetent) couldn't get the card to work and suggested I walk half a mile to the nearest ATM. I refused, and *eventually* the girl got the card to work (she'd been putting it in the wrong way round).

There was no discount offered for the inconvenience of switching rooms without my knowledge or permission.

I loved Sarajevo, but would *never* stay at this hotel again and would actively recommend people avoid it.

Hotel was in great location and is a great value for the money. Rooms are small, but clean and the staff is very friendly. Location is fantastic as it is just a minute or two to the center of Old Town. Parking is a little inconvenient, but considering the location, its worth it.

I stayed in this hotel for 5 nights and had a wonderful experience. Upon arrival, the staff were very friendly and helpful. The rooms are quite small but very clean, comfortable and modern. The staff ensured that I got a quiet room away from the road, which was excellent and greatly appreciated.
Breakfast was delicious, and the staff were very hospitable.
This hotel is located 2 mins from Sarajevo's old town, and it's a perfect location for exploring Bascarsija. Internet cafe's and grocery shops are also nearby, which was very handy. The staff went over and beyond their duties and even let me use their laptop to access the internet from my room.
Overal, I had a very pleasant stay and would most definately stay here on my next visit to beautiful Sarajevo.

I wasn't blown away from this hotel. It was ok... nothing fancy really... I really liked the customer service "style" of the girl at the reception... Direct but helpful and funny... She was great and she addressed us to a good restaurant nearby. the air conditioning system is a bit dated and extremely noisy plus the towels in the bathroom were hard as rocks... Good if in need of a proper scrub!! :-)