The hotel was staffed with wonderful staff, but by American standards did not measure up. It was a bit dirty and the rooms were decorated in the 70s and not updated. The location was not bad. There was a bit of walk to the center of Sarajevo which was down the hill. No air conditioning, but the staff did find a fan for our room. Breakfast was basic. Coffee bar was extra and that fact was not posted. We found out when we settled our bill. A good rule of thumb in the area is to ask what is included as there were many hidden charges for things that we expected were complimentary.

I've been there for one night and must say it's not good enough. If you are planning to stay for short time, you'll live through this, but for longer period, find your self something better. Hotel is not so near to Old Town. If you are older person and climbing up the hill is hard for you - this hotel is not for you.
When you enter the room it looks clean. But, then you will find spider net all around the room. Towels are clean, and original they were white, but now - something gray, and parts are missing. Shampoo and shower gel are in the bottles that were used by others.
The shower was liking,...
The staff is nice, and hotel lobby looks good. There is big parking. Also, you will find TV with satellite channels, that I find good.

This Hotel Hecco (one of three in Sarajevo) is on walking distance from Sarajevo's old town. Staff was friendly and the hotel was clean, but still a service attitude still needs to develop among the Bosnian people.

Loads of things that - I assume - worked once, have never been repaired. The fountain in the lobby is a striking example, but I also had to fix my toilet before I could flush it.

Hotel is good, I've spent few days and everything was OK. There is only one thing I exactly misunderstand-hotel has own lift service to the airport and a price was 20,00 euros what is absolutely strange, when I arrived to hotel normal taxi took me a 10 euros, but maybe the price was little bit expensive because cute lady was driver. Cheers