What the hotel lacks (3 star), the staff more than make up by bending over backwards to help. I recently organized a conference which required 32 rooms and a conference room. In every aspect of the organization the management was more than accomodating by agreeing to all my requests and even offering more in order to make the guests' stay a pleasurable one. Personal, professional and extremely flexible, the staff rate a 5 star in my book.

I booked this hotel on-line after seeing the photo and reading the hotels facilities. On arrival I was informed that I wasn't expected. Even though I had confirmation by e-mail that my booking had been succesful, they didn't know anything about me.
After reading the review about the hotel swimming pool, I double checked with reception that the pool was definately part of the hotel. I was informed it was and nothing about a charge for using it was mentioned. The room itself was spacious but bare and lacking in the comforts that you would expect from a 3 star hotel. there was no tea or coffee making facilities no hairdryer or even a clock.
Although I had originally booked into this hotel for three nights I booked out the following morning and went to look for somewhere else. I left my girlfriend to have a swim and sauna while I was looking and was horrified to find she had been charged over KM30 for the pool facilities.
I managed to find a small but comfortable hotel called the Emona just down the road at the bottom of the hill. This was much more comfortable and was cheaper as well. I can recommend this hotel for its food and friendly,helpful staff.

The Hotel Saraj has all the hallmarks of a hotel built during the Communist era. Positions itself as a upmarket 3-4 star hotel but is really no more than a good two star. Like an underperforming child at school, it tries but just doesn't make the mark.

In our hotel room, it took several explanations before we could actually get a full sized sheet on our double bed. Other bizarre things included putting a wardrobe right at the foot of one side of the bed so that the person nearest the wall literally had to jump over the end to get into bed. A circular ceiling lamp had been attached to the wall at the head of the bed, giving the room a wierd sixties acid trip look. They serve up what they call a breakfast buffet, which is virtually indedible and believe me, I'll usually eat anything.

They market the hotel as having a wonderful swimming pool and sauna - which indeed they do on the top floor. This is great until they present you with a bill at the end - even if you're staying at the hotel - on the pretext that it is separately owned and not part of the hotel. We said that this was the first time we had stayed in a hotel where you had to pay to use the pool. Eventually they said we could use it for free but not without us making a fuss and them calling up the management. They even tried to charge us separately for 5 minutes spent in the sauna.

The hotel is at the top of a hill and also boasts of having a great view of the town. This is true, especially from the terrace in the spa on the top floor, but my overiding memory of the view was the huge sprawling cemetery on the opposite side of the river and directly facing the hotel.

The staff there are very friendly and helpful but overall the hotel is a vaguely depressing place to stay. It's only saving grace is the spa which will cost you each time you use it.

Overall a functional, no frills two star hotel. But no more.