Really truely poor service, Smoke coming in through th door in a non smoking rooms. Breakfast is not always there at the time spasified b the hotel but when it is a lot of things missing and many empty trays. Staff are rude and no sense of urgency. Hotel guests are the last thing that maters to the staff of the hotel.

I have stayed at this hotel a number of times and am consistently pleased with the level of comfort and the staff who are very friendly, helpful and speak excellent English. The hotel is located on the edge of the pedestrian zone in the old part of the city. It was a joy to walk through the city each day on my way to work. The Library (still closed and under renovation after the war) is around the corner which fronts out onto the river. The rooms are large, bright and warm with Sat TV, mini bar and good bathroom facilities. Breakfast consisted of a choice of hot and cold dishes, fruit, breads etc. The hotel is pricey at approximately €72 (includes a 10% discount for paying with cash) per night but then you get what you pay for in the Balkans. I will be staying at this hotel again on future trips. I would recommend it for business travelers, couples, young families and groups.

My husband and I stayed here in August 2006. I'd rank this as a 3-star hotel.

Positives:
- right in the old town (would NOT have wanted to stay at the Holiday Inn which is quite far from the old town)
- we stayed in a standard double room facing the old town. Everything was clean, bed and pillows were fine. Air conditioning worked. It was quiet.
- breakfast: coffee was instant but they had a choice (two types of cappaccino, expresso, etc.), hard boiled eggs, toast and breads, yogurt, fruit, cheese and meats, juice, cereal

Negatives:
- they kept our passport and didn't explain why... however, it makes sense since they don't take credit cards for a guarantee and need something to keep people from leaving without paying.
- breakfast: they had a menu to order cooked eggs and pancakes but no one was ever around to take our order
- a bit worn, but not bad

I was initially due to stay at this hotel for 11 days. However, after 4 days I checked out. The room was shabby, and it smelled strongly of cigarette smoke, as did the towels and bedding. The bathroom was grotty with mould around the tiles. There was no hot water, and it wasn't until I complained 3 times that this was rectified. I found the staff to be rather abrupt and unhelpful.
The advantage of this hotel is that it is in an excellent location in the old town and within walking distance of great bars, restaurants and cafes.
I didn't expect 5* luxury in Sarajevo, but this hotel was disappointing. If you are not a smoker, don't stay here!!! I found the Hotel Hecco nearby but it's not as central. This catered for my needs, was clean and smoke free.