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Sofitel Malabo – reviews, photos

4.5 of 5
Plaza de la Independencia | Zona Presidencial, Malabo P.O. BOX 393, Equatorial Guinea
Hotel amenities
Sofitel Malabo
Sofitel Malabo
Sofitel Malabo
Sofitel Malabo
Sofitel Malabo
Sofitel Malabo
Ranked #2 of 13 hotels in Malabo
4.0 of 5 stars 35 Reviews
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35 reviews from our community

    Trip type
Traveller rating
    15
    15
    4
    1
    0
Date Rating
Alexandria, Virginia
2 reviews
1 helpful vote 1 helpful vote
“SUPERB”
5 of 5 stars Reviewed 7 September 2010
1
person found this review helpful

First, credit must be given to the two persons most responsible for the excellent experience of the Malabo Sofitel: Sylvain and Ana, the top managers. They are truly dedicated professionals and they are totally focused on customer satisfaction. They really do care, they know their business, and it shows. They are your key to success in Malabo. I have nothing but praise for them. I know: With the exception of twoo weeks i stayed there continuously from February to August of this year.

Pedro Arbona

  • Stayed August 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malabo
1 review
1 helpful vote 1 helpful vote
“Excellent hotel Staff and service”
5 of 5 stars Reviewed 16 August 2010
1
person found this review helpful

We have a large team of about 25 people staying at the Sofitel Malabo. The hotel staff has been excellent, responding to our many needs and requirements. We have a number of people rotating in and out of the US and these transitions have been very well handled by the staff. Ms Ana Cucevic, Housekeeping manager has been particularly responsive to the many requirements our people have had. Mr. Sylvain Chauvet, the Hotel Manager, has been very gracious and responsive to our people. He has been innovative in ways to make our stay more enjoyable. He is extremely cooperative in supporting our many requirements both during our working day as well as in our living requirements. Our people are extremely satisfied with the service and support we are receiving.

  • Stayed June 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bowerp about Sofitel Malabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Sofitel_Malabo, General Manager at Sofitel Malabo, responded to this review
15 September 2010
Thank you very much for this excellent comment. We are very glad to assist your team for months now. All our improvments are made for our guest to feel more comfortable, I am happy to see that we have reached our target.
I will see you next Wednesday for the weekly GM's cocktail.
Sylvain Chauvet
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Alexandria, Virginia
2 reviews
1 helpful vote 1 helpful vote
“Superb in every respect!”
5 of 5 stars Reviewed 18 May 2010

First, kudos to the management, especially to Sylvain and Ana. They are directly responsible for the excellent treatment and service my company's team has received at the Sofitel Malabo for several months now. In every area they have been responsive to our needs. The rest of the staff has also been professional and courteous. The Sofitel has an exceptional team in Malabo and they should be duly recognized. Thank you!

  • Stayed April 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Sofitel_Malabo, General Manager at Sofitel Malabo, responded to this review
15 September 2010
Thank you very much Pedro,
I am glad to be named as well my HK manager in a so positive way.
We will keep our services excellent to make you to continue to feel at home.

Kind regards

Sylvain Chauvet
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Yaounde, Cameroon
1 review
“Home away from home”
5 of 5 stars Reviewed 1 May 2010

Manager's complimentary fruit basket or an afternoon goodies in the room would have been very appreciable.

  • Stayed April 2010, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask yoham about Sofitel Malabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malabo
1 review
“SOFITEL Malabo has perfect location, great service and great food”
5 of 5 stars Reviewed 30 April 2010

The SOFITEL has by far the best location in Malabo. Both management and the staff were professional, friendly and responsive. The rooms were comfortable and clean and the beds were excellent. The breakfast is one of the best I have ever had. The selection is fantastic and always fresh and delicious. The pool is large and well maintained. You miss alittle if you do not get a view of the water.

  • Stayed March 2010, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dawn58 about Sofitel Malabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sofitel Malabo

Plaza de la Independencia | Zona Presidencial, Malabo P.O. BOX 393, Equatorial Guinea
Price range (per night):* INR14,114 - 17,475

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