We stayed in the Club area of the resort. Rooms were lovely - plunge pool and cleopatra bath were very private. Great air conditioning and really good bathrooms, excellent shower pressure. They were very spacious.
There are little buggies that can take you down to the main resort area (normally a 5-10 minute wait) or else it's about a 3 minute walk (downhill/ down stairs)

Having separate adults and family pools in the main hotel area was great.
Reef Safari - the water sports activities office - was brilliant. I did my Advanced Open Water Diving certification and the guys there were fantastic - very knowledgeable and professional, and fabulous dives!

Staff were very accommodating.
Resort offers a lovely trip to Sanasana village which was delightful, what a lovely community village, and also one to the Navo Island that is only several metres across shallow water from the resort.

There is a choice of three restaurants - Navo is very nice. Would have liked a bit more variety at Toba/ Sanasana.

Let me start by saying that I regularly stay in resort hotels all over the world - One & Only at the Bahamas, Oberoi Mauritius etc, and therefore am quite hard to impress.

We stayed from the 23-27th January this year during the torrential rains and flooding. On one day, the hotel was running with skeleton staff and they still managed to do a fantastic job.

Rooms were beautiful and the resort itself is fantastic. It is clearly the very best Fiji has at the moment. All members of staff - with one exception which I will come to - were absolutely fantastic, all with great attitudes and they did a lot to make our stay fantastic.

We were booked into three of their suites with plunge pools which were lovely rooms, however, one of them did not have a 'grassy' portion with chairs, just a huge swamp of mud which was a disappointment. However, we just used the others rooms when wanting to sun bake a little.

Handling of the flood situation was generally good. My biggest complaint was the attitude of the General Manager, Scott. He seemed to be under an extreme amount of pressure, and I understand why, but he treated me deplorably and severely distorted my view of the entire trip. One one occasion, he told me blatantly that another member of staff was wrong in confirming a helicopter transfer - when in fact, she (Rebecca - who was extremely helpful) had confirmed it. Then on another occasion, when the restaurant, which we were told opened at 5:30 was still closed at 6:00pm, I asked him why there was no available dining outlets on the resort. His reply was "I've spoken to you already today" and I took it to be rude and downright arrogant. At the time, the resort's room service was taking in excess of an hour and a half to be delivered, and one restaurant was totally closed due to the weather situation.

Dining outlets had limited choice - but what they did offer was of a high standard. I did find it rather unsettling that there were children running around in the bar, and a movie was being screened at exceptionally high volume (with nobody watching) and that made it difficult to enjoy a quiet drink.

Overall, it is a beautiful resort. I would certainly not discourage others from spending their holidays there. The attitude of the GM though was truly disappointing and that would prevent me from returning whilst he remained in the position. If you believe you may require the services provided by the GM whilst on holiday - perhaps look to a resort with somebody more accommodating.

Finally, I found the fact that the hotel levied a 3% credit card surcharge to be alarming. They offered options to settle in Cash or by 'Local Access Card' with no fee. It would have been impossible for me to get cash because we could not leave the resort by car at all due to the inclement weather, and at a resort where the clientele are predominately from foreign countries, the "local access card option" seemed to me to be more like an insult than an option. Come on! Anybody who knows a thing or two about credit card processing knows that there is no way the Hotel's bank is charging them 3% to swipe a Mastercard.

Wow.....I really can,t say enough about the hotel, location and the staff.
Our family of four stayed mid to late January 2012. We ticked all the boxes..... fine dining looking at an amazing sunset, snorkelling on the reef, kayaking, surfing....yes they get waves from time to time, ocean swimming, horse riding on the beach, local village tour, infinity pool, kids pool, crab racing, crab collecting and golf on a world class golf course.
We took a meal package which was good value..the food on the whole was really good with theme nights and a great selection of treats. We always aiimed for a front of restaraunt table...just to maximise the views.
They do a great coffee....a welcome suprise!
The 5 star dining experience is ... unbelievable.....a must do.
We used Planet Trekers ....kids club. It was hard to pick up the kids.....just did not want to leave with us.
The beach is good....... white sand... lots of coral pieces of coral.. you get used to it. Very clean..... Unlike the rest of the bay... lots of natural debris and horse excrement.
In front of the hotel is a reef... very flat and a fun place to take the kids on low tide. You can always find a sandy spot to swim.
The infinity Pool is pretty awesome.... adults only and the kids Pool forour 7year old was really good... lots of kids and activies.The pools are split by a bar and restaraunt...very convenient.
The golf course is world class and a short shuttle ride away.Wow......heaps of reviews on the course.
The rooms where excellent...we had a garden view room close to the beach.I would take it again tomorrow.The beach facing units have spectacular views so if you can grab one do so. All in all a special holiday experience..we loved it and can't wait to get back.

We stayed here for 3 nights at the beginning of our trip and it was blissful. The hotel and its grounds are beautiful and the infinity adults only pool by Natadola beach (stunning beach!) is very peaceful. If, like us, you are looking for somewhere to relax and unwind before heading off to busier parts of your trip this is ideal. However, if you are thinking about staying longer I would check what day trips are available as the hotel seemed to be quite far from any other hotels, a town, village etc so there really was not much to do at all. We would recommend going to the village one of the restaurants is named after, Sanasana, for an insight into village life. The villagers are extremely warm and welcoming. The Navo restaurant is very good and the kokoda they serve is delicious. We would happily return here if in the area again.