Stayed here late Jan 2012 in 2 rooms for 2 nights after returning from Coral Coast. Check in was slow - we waited about 40 minutes for our room to be prepared as the hotel had been swamped by a delayed flight to LAX. There was no where to sit in the lobby as a large amount of travellers were waiting for airport transfers.
Rooms are basic and because there had been such a demand in the hotel the night before the rooms were not cleaned thoroughly (floors were dirty and gritty), toiletries and tea/coffe supplies were limited and there were no towels available.
No hot water in the showers as previously noted, and despite assurances that this would be fixed, it remained the same for the duration of our stay.
As a previous reviewer noted, the airport transfer was oddly timed - 6am for a 9am flight! Luckily, the transfer driver was very friendly and offered to drive us at a time of our convenience.
Location wise, this hotel is not close to Nadi Town or Denarau - about a 5-15 minute drive. But, close to the hotel are a number of restaurants, cafes, bakeries, chemist, doctors surgery, supermarket all within walking distance.
We did not eat at the hotel, but ordered from nearby Pizza King & Wishbone Chicken which was good.
The pool was OK - adequate but not spectacular. A little grimy, but still a nice cooling dip.
The grounds are nicely maintained and there were even hammocks and day beds for lounging around.
Air con in the rooms was an issue - ours was too cold and our children's was too warm - no individual adjustments.
And although there are TV's, there is limited reception so don't get your hopes up on catching up on the lastest current affairs or your favourite programs! Nickelodian was about all we could get.
Rosies tour desk in the lobby was helpful and efficient.
Check out and porter services were efficient.
Reasonable value for money - just a little sloppy round the edges even when you account for Fiji standards.
Room Tip: No lift so ify ou have trouble wait stairs ask for a ground floor room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 March 2012
Thankyou for taking the time to tell us about your experience at Mercure Nadi. I'am sorry that your experience did not meet your expectations in a few areas; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues highlighted.
Thankyou again for sharing your experience, and we hope your next visit will give us the opportunity to better serve you in the future.
Your sincerely,
Jack Work
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC