Stayed for one night after a dive trip to Kadavu. Room was doubled booked but we were there first luckily so got the room. Room ok and decent evening meal. Breakfast very basic but place is cheap. We paid cash for everything. Problems started 3 weeks later when they decided to charge our credit card again for a 'no show'. Hostelworld had passed on our full credit card details.We emailed to say they were making a mistake. No reply. We phoned the reception and she confirmed that she remembered us and we were in the register but they still proceeded to charge our card. Eventually th manager, Fiona , emailed and apologised for the mistake and said they would refund the money but didn't and didn't reply to a further email. The card was cancelled and we had to wait for our bank to chase theirs for several weeks to eventually get the refund which was a pain in the backside. All in all we would never go there again because I do not trust the management to do the right thing.
- Bluewater Hotel Nadi
