My wife and I stopped at Montevideo on the way back from Punta del Este. The Crystal Palace is a tired and old hotel. The towels were old and hard. The carpets did not appear clean.
The service was less than helpful. We tried to extend our checkout from 11 a.m. to 12:00 noon and were told abruptly no. We asked them to assist us and change our ferry booking which they said they would do. About 2 hours later they advised me that the ferries were all completely booked. I took a taxi to the ferry terminal and was able to change my booking with little difficutlty. This is unforgiveable for any hotel.
The staff were generally unfriendly and unhelpful. Luckily we had an acquaintance in Montevideo to help us see the city.
The plus side was the rates were reasonable by North American Standards. They did have a buffet breakfast which was not worth the trouble.
- Crystal Palace Montevideo
