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Crystal Palace Hotel – reviews, photos

3.5 of 5
1210 Dieciocho De Julio Avenue, Montevideo 11100, Uruguay
Hotel amenities
Crystal Palace Hotel
Crystal Palace Hotel
Crystal Palace Hotel
Crystal Palace Hotel
Crystal Palace Hotel
Crystal Palace Hotel
Ranked #31 of 69 hotels in Montevideo
3.5 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    11
    21
    10
    3
    3
Date Rating
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Overpriced, outdated and unhelpful staff”
1 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

This hotel charges a 4 star price but offers only a 3 or 2 star product. Hugely overpriced for a small, outdated room with terribly unhelpful staff. The view from the window was just into a concrete box full of air conditioning units. The breakfast was good and the location is reasonable, but in summary I've never paid so much for so little.

Room Tip: Choose another hotel unless you're paying a 2 star or 3 star price.
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  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Senior Contributor
21 reviews 21 reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Great location, but not a four star hotel by any standard”
2 of 5 stars Reviewed 3 April 2011
2
people found this review helpful

Stayed three nights with friend. Location is close to all major attractions and breakfast buffet (if you are one of the first to get there) is pretty acceptable.
I have to say that the bell boy who welcomes you and takes you to your room and the lady who is in charge of the breakfast area are very nice, as well as the maid who was assigned to the sixth floor. Nice, yes....able to clean...NO!!!
Your room key activates all electricity in your room. What was never disclosed was that what seemed to be central a/c does not function at all, even though you are able to adjust the temperature and turn it on and off??? After a very hot and humid night with no a/c, I noticed that there was a room a/c but no way to turn it on. The following morning, I contacted the front desk and the bell boy handed me a remote control for the unit!!
The room seemed clean, but the bathroom looked like a whole bunch of ladies with very long hair had a party, since there were hairs everywhere. It seemed like the maid started to clean but never quite finished since I found a dirty towel full of hairs and detergent by the toilet. Spoke to the maid and reported it. The towel was picked up, but the hairs continued. We had a room with two twin beds. My friend and I started itching on the last day of our stay. Guess what...Yes...bed bug bites all over and now both being treated by a dermatologist. Not a good experience!!!
Love Montevideo and have been visiting for years, but will never stay here again.
Oh....bring your own soap and shampoo since what is provided by the hotel is minute and of very low quality. There is no ice anywhere and the small refrigerator in the room only has one half of a small ice cube tray.

Room Tip: Standard double room is small but OK.
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  • Stayed March 2011, travelled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Sydney, Australia
Senior Contributor
30 reviews 30 reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
“Great Price & Great Location”
4 of 5 stars Reviewed 30 November 2009

Very good hotel right in the centre of Montevideo. Excellent prices & a great breakfast. Rooms are quite large & comfortable. Staff are friendly.
The location of this hotel is great, close to all public transport & the next parallel street has a lot of great restuarants.

  • Stayed November 2009, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jdelor about Crystal Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brazil
Senior Contributor
21 reviews 21 reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Good location and old building...”
3 of 5 stars Reviewed 10 November 2009

I love Uruguay: pleasant climate, friendly people and beautiful landscapes! The hotel has a good location and polite employees only. Although it has four stars, the apartments are terrible! Carpet old and smelling of cigarettes, bathrooms with antique accessories and unkempt, and a television that does not work well. For those who want only to sleep and enjoy the day in the city, I recommend the hotel because it is middle clean.On the other hand, those who wish to stay for extended periods, forget it! Enjoy Montevideo!

  • Stayed October 2009, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rio de Janeiro, Rio de Janeiro
1 review
“Rudeness with the guest in Crystal Palace, Montevideo, Uruguay.”
3 of 5 stars Reviewed 21 October 2009

I was very badly treated by the reception staff in the morning. Hotel clean, good facilities, but with bad employees. Not recommend. Don´t go there !

  • Stayed October 2009, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Crystal Palace Hotel

  • Crystal Palace Montevideo
Address: 1210 Dieciocho De Julio Avenue, Montevideo 11100, Uruguay
Price range (per night):* INR5,993 - 7,561

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