Pleasant enough reception and public areas at the hotel. We booked in at the restaurant, a table for 6. When we arrived they put us on a large round table set for 10 people, outside of the main restaurant, in spite of it the restaurant not being very busy all night. The waiting staff were inattentive in the extreme - not taking an order from the whole table. Our friend had to walk into the kitchens to find someone to place her order! When food did eventually arrive, our son had to wait 20 minutes for his meal. Needless to say we had all finished. There was not one word of apology. No manager was available but we were able to write our complaint in a book.
The rooms at this hotel did not have a 'clean' feel. Bed linen did not seem fresh and was not in good condition. To cap it all, Montevideo streets are awash with dog mess. Not much to recommend it really. Very surprised with hotel as NH are usually pretty reliable.

Although the view of the Rio de la Plata is attractive, the hotel is located on a very bad part of the Ramblas; it would be acceptable for business people doing business at the Port Authority or the container port or the BuqueBus terminal, but otherwise it is far from everything interesting or attractive. There is almost no one walking around there, even in daylight hours.

The green areas close by are populated by vagrants sleeping in cardboard boxes, stray dogs and there are dog feces everywhere (grass, streets, sidewalks). The old city is behind the hotel, but not very attractive. The buildings could be charming IF they were renovated, but they have not been. The hotel rooms themselves are quite adequate and the housekeeping staff was very pleasant and accommodating.

Within 24 hours of leaving the hotel and paying our bills with credit cards, BOTH my companion and I had fictitious charges posted to our credit cards. This is just too coincidental and we are totally convinced that the credit card numbers were "lifted" at the hotel as neither of us used our cards for any other expenditure in Uruguay. Frankly, we found nothing else interesting enough to buy, except food and drink, which we paid for in cash. The day-tour packages we bought were also through the hotel. Too much coincidence!

While the rooms looking out to the Rio de la Plata have great views of the river, ours smelled of mold (coming form the a/c), one armchair was broken and the bedlinens might have been washed but still had stains. Overall, I would not recommend the hotel although I am aware that probably many hotels in Montevideo are worse than this one.

Located in the water front, in walking distance from old town and port area (good for day strolls, desert by night). Far from Pocitos and Punta Carretas, where most bars and restaurants are - but easily reacheable by taxi (5-8 eur). Comfortable bed but old bathroom and towels. Pricey for the services offered.