My friends and I stayed here as part of our Gate 1 tour or Peru. Don't be fooled by this dusty town seemingly in the middle of nowhere. The hotel is beautiful with gorgeous picturesque grounds, clean and comfortable rooms. My friend's room even had a little balcony. Speaking only for myself, I liked this hotel the best out of all the hotels we stayed. Hotel is located within walking distance to the "downtown" area where my friends and I had walked to for dinner. Use caution walking at night only because walking back to the hotel there is minimal to no lighting or sidewalks but not once did I feel unsafe in neighborhood...but that doesn't mean let your guard down either even though people we encountered along the way were nice or paid no attention to us. The restaurant in the hotel is blah and virtually empty, however the menu has potential. Restaurant staff were friendly. They have a small bar too. Evidently our bathroom during the night is a place little bugs go to die and in the morning was a little cemetery for tiny bugs on the window sill but they were all gone when we returned to the room. The cleaning crew did a great job keeping the place tidy! This hotel also has a swimming pool which unfortunately I didn't use :/ They also have a pool table though missing balls and broken cues. It got a little chilly at night but not cold enough for me (in November) to ask for extra blankets or a heater. There were a few ladies selling goods outside of the hotel and I scored a cute bag at an easily negotiated price which became useful throughout my trip (and even back home!) Overall, great, clean hotel in a good middle point between Cusco and Machu Picchu.

We arrived mid morning and had no problem checking in. Pleasantly surprised with the room and the beautifully manicured gardens. The outside appearance doesn't do the inside justice. The service was very good, the food was average. I try to get hotels with breakfast buffet included to keep you going through the better portion of the day. Nelly at the desk was outstanding. My wife became ill while we were there (not due to the hotel, but still, beware the fried "weiners" )and we had a doctor to our door withing half and hour, taken to the clinic and returned in time for our Mapi trip. The safety deposit is at the front desk and you must leave your things with the staff. We just carried what we needed and left the rest locked in our luggage. A taxi to the Pisac market was 65 soles whereas a bus returning cost us 2.5 soles, so depending on how adventurous you feel. The restaurant was so so and there were a couple of restaurants just up the road that we couldn't try due to illness. It was about 30 - 40 min from the hotel through a very poor area, but that's part of the experience, no? We also stored our luggage here while going to Mapi and picked it up on the way back, no charge. Comfortable stay. King size bed. Get water directly across the street for 1 sol as opposted to 6 at the hotel. There was a pool that was well maintained but it was rather cool to use it.

I stayed at the San Agustin Urubamba Hotel with my spouse and brother and his wife as part of a Gate 1 tour of Peru in August, 2011. The hotel is located in a fairly unattractive and dreary town of Urubamba, Peru. The check in process was very slow and confusing and the hotel was overwhelmed with the group who checkied in. No one was available to take you to your room (the room locations were very confusing.) The room itself was adequate, I did notice several dead bugs on the bathroom window sill which had obviously been there a long time. We were very upset that on two occasions we found our room door left wide open with no cleaning personnel in sight. One day we found the door open and the room only half cleaned very late in the afteroon. The buffet breakfast was good and contained a great variiety of options. We did not eat at the hotel for other meals. The hotel cotained a small bar which we didn't use by seemed well received by the other travelers. The swimming pool was open and available, but was freezing cold as it was winter time in Peru at the time of our visit. There were two computers for internet use which worked well. Overall an average hotel but there is not a great variety of places to stay in Urubamba, Peru. The city itself was part of a tour of the Sacred Valley of Peru, definately worth a visit for its beautiful scenery and cultural attractions.

Stayed here for 2 nights with my husband and 6 other family members as part of our Gate 1 tour package. I arrived with a horrible stomache bug and possible altitude sickness so the site of any bed would have comforted me!

Our room was nice and spacious (it was our 1 yr anniversary so we got upgraded at each place we stayed). It had a sitting area, giant king sized bed piled with pillows, and the bathroom had a huge tub. We had a small fridge and they even had a fruit plate waiting for us. It was clean, comfy, and modern - my favorite room of the 4 hotels we stayed at on the trip. The temperature does vary a lot and our room was always cool which was great during the day but not at night. We had a portable heater which worked so-so but I guess they know that because we had 2 blankets and the duvet already on our bed.

Our first night there I desperately wanted a nice hot shower to help me feel better but there was NO HOT WATER. It appeared that everyone in the hotel had no hot water and thankfully they fixed it the next day but that one shower was C O L D. Also some of my family lost power for a couple of hours though our room was fine. They are doing some construction nearby (probably on the property) which was the reason for these hiccups.

The grounds are picturesque and have beautiful flowers. They were filling up the pool when we arrived but it was a bit too cool so I never saw anyone use it. The lobby is spacious and they had coca tea out most of the time. There are 2 computers in the lobby for internet and there is free wi-fi.

The front desk was always busy but they were helpful. They called us taxis and arranged for a private driver for our group of eight for a half day (150 soles I think? = $50, awesome deal). They also gave us directions to "downtown" restaurants which I recommend taking a taxi to if it is nightime (very cheap, <5 soles) as there are not a ton of sidewalks or street lamps on the way! One thing some of our group got annoyed about was we got directions to two different restaurants and we went all the way there to find that they were closed. One would think the front desk would know (it was Sunday) but we quickly learned to always have them CALL the restaurant to make sure they are open and see if you need a reservation (not always easy to get a table for 8!!).

Breakfast was average... they had some trouble replenishing dishes when they ran out. It was enough to get us going for the day. We had dinner one night at the restaurant. The food was good and the service a little slow but for a hotel restaurant, what can you expect.
The best meal was at Tres Keros down the street. Best Lomo Saltado on the trip. YUMMY!

Overall, a nice stopping spot on the way to bigger and better things.... Machu Picchu!