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Hotel and Spa San Augustin Urubamba – reviews, photos

3.0 of 5
Carretera Cuzco Pisac, Km. 69, Urubamba, Peru
Hotel amenities
Hotel and Spa San Augustin Urubamba
Hotel and Spa San Augustin Urubamba
Hotel and Spa San Augustin Urubamba
Hotel and Spa San Augustin Urubamba
Hotel and Spa San Augustin Urubamba
Hotel and Spa San Augustin Urubamba
Ranked #16 of 18 hotels in Urubamba
3.5 of 5 stars 26 Reviews
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26 reviews from our community

    Trip type
Traveller rating
    5
    11
    6
    1
    3
Date Rating
Portland, Oregon
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Don't Waste Your Money”
1 of 5 stars Reviewed 14 July 2007
2
people found this review helpful

I stayed at this hotel for 12 days in July. The hotel is cold, unwelcoming and not very friendly. Although July is winter in Peru, I never saw a fire in ANY of the hotel's fireplaces. The doors were left open most of the time.

The rooms are drafty and incredibly noisy at all hours, as tour groups arrive and depart. The beds are hard and you recieve a small pillow and what appears to be horse blanket to keep warm.

The staff is not merely unfriendly, but downright hostle! They often refused to exchange money or make change. The manager often glared at me, despite my cheerful , "Buenos Dias". Most of our tour group stayed down the road at the Posada del Sol in Yucay, which is a superior hotel. To add insult to injury, the San Augustin does not allow any of the naive Qu'ero people onto the property, in a blatantly racist policy. Avoid this place!

  • Liked — The location in the Sacred Valley is breathtaking
  • Disliked — No service, no smile, no amenities...
  • Stayed July 2007
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Monica, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Beautiful grounds”
4 of 5 stars Reviewed 28 January 2007
1
person found this review helpful

We had a great room that opened to a veranda outside, nice and spacious. There is a hot tub, sauna, and steam room that looked nice and can be used for a fee (they told us they would let us use all for $10).

We had an excellent massage there, better and cheaper than in the states. Nice the night before hiking around Machu Picchu.

The breakfast buffet was excellent, and the grounds were beautifully landscaped. It was a joy to wake up at this beautiful hotel in the Sacred Valley of Peru.

  • Liked — the beautiful scenery
  • Disliked — front desk didn't speak the greatest english
  • Stayed January 2007
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ask illovellamas about Hotel and Spa San Augustin Urubamba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, Tennessee
1 review
11 helpful votes 11 helpful votes
“Please do not eat or stay here!!!!!!!!”
1 of 5 stars Reviewed 5 October 2006
11
people found this review helpful

Both my son and I became violently ill from food poisoning within 6 hours of eating at the San Augustin Hotel in Urubamba, Peru. We required multiple visits from the hotel employed doctor and intravenious feedings. We were sick for 3 days. The hotel manager refused to accept responsibility for the problem and indicated it was "altitude sickness" even though we had been in Peru for a week, had not been previously ill and were taking Diamox. We also had medical statements from the doctor indicating gastro intestinal infections were the cause of the sickness.

The manager was very uncooperative would not discuss the problem even to the extent of leaving the hotel until we were able to leave. We would not advise anyone eating or staying there.

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Google Translation

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Maipu
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“"INPENSABLE LUGAR "”
5 of 5 stars Reviewed 16 October 2011
Google Translation

  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AntonioMaipu about Hotel and Spa San Augustin Urubamba
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Additional Information about Hotel and Spa San Augustin Urubamba

  • Hotel San Augustin Urubamba
Address: Carretera Cuzco Pisac, Km. 69, Urubamba, Peru
Price range (per night):* INR4,013 - 5,684

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