Overall the hostel itself was clean and its amenities were pretty good. Drinkable water, all day coffee and it was clean, were all pluses, but the service and pricing system made it one of the worst hostels we've ever stayed at in a 6 month trip.
First off, the prices and reservation system they use are terrible. We had done a bit of research and looked up their prices online before we arrived. We didn't book because they do reservations through hostelworld.com and we wanted to avoid a service charge (why pay when you can go there yourself?) However once we arrived, we found that the prices they charge to at the door visitors were almost double their internet rates. When we asked to have the internet rates, they said the only way they could give them to us is if we sit down at their public computers and make a reservation through hostelworld.com making the person working at the desk essentially useless. Next, we lost one of our party (she left to go back home) and instead of three, we were two. But could they give us an internet rate for a double? Nope. So once again we had to book online for the double (and pay another $2 fee to secure the cheaper internet rate). We did this the night before we needed the double. Then to our surprise when we asked to move to the double the next day, they told us it wasn't available! Why did we make a reservation if they can't take it? Apparently their system is so slow that they didn't receive the reservation and when another couple walked in, they gave it to them. To top it all off, they said it was all our fault that this had happened because after making the booking online we didn't walk downstairs and tell them that we made the booking!
Which brings me to their service. They were rude at the best of times and seemed unable and unwilling to address any complaints we had about their system. It is quite infuriating to be told that a glaring error is your fault.
Overall, if you must stay here, don't try to do anything outside the norm and don't ask anything of the staff, they'll probably just tell you they can't do anything and direct you to the computer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC