Great location Miraflores. Easy access to stores, taxis, and to ocean (12 blocks). Very clean and impeccable service ! Staff very courteous and open to all your needs. Room was small but the kingsize bed was obviously brand new and extremely comfortable. We slept very well. We were given a rearview room on 2nd floor, 3rd room bedrooms were being renovated (work started around seven am). Breakfast (included) is abundant and very nutritious (we endulged in the wonderful local fruits and in the yogurt). Very nice terrasse on top floor with small pool. If you do not have your own computer you can use the 2 computers in the business center located conveniently on 2nd floor
BUT MOSTLY : we appreciated the attention given to our special needs due to lost luggage by the airline. The help of the client service manager (Juana or Juanita) was invaluable for us in dealing directly with the airport authorities - in Spanish of course - on our behalf . She spent HOURS on the phone speaking with the Lost and Found Department of the airport, never losing her patience nor smile in spite of our growing irritability (due to the incompetent airport representatives). We could always rely on her and on the night staff (Ivan and Eddy) to phone again and again the airport on our behalf and who also spoke English.
- Faraona Grand Lima
- Hotel Faraona Grand
