I made a 5 day reservation THREE MONTHS in advance. I secured it on my Amex through their booking site Venere. I had exchanged 2 emails with them the week prior to the stay about details of the stay. Two days before my arrival, they send me an email saying they had a large group come in with cash and they sold my room. I contacted Venere and they showed the reservation as confirmed but the hotel refused to honor the reservation. They found me a room at a lesser property and said "take it or leave it". They were very smug and unapologetic.
I should have known they were unscrupulous when another posting here said although they call their hotel a "casino", in fact there is no casino. My advice is to avoid this hotel.
- Boulevard Hotel Lima
