Having entrusted the hostel with my bags, I had many items stolen (camera, lenses, headphones, money). After their investigation, they decided that these items were stolen on a bus.
Their policy is that the door where bags are stored securely is locked and accessed under supervision, when we collected our bags, we were told to 'just go on in as the door is open' (and I could have easily taken from other bags there).
I can accept things get stolen, but to be told that this could not possibly be their fault is unbelievable.
