Stayed at this hotel in November 2011. I was pleasantly surprised with the hotel as I had a suite on the 9th floor and was impressed with the room.
Upon arriving I brushed my teeth and then realized that water (already in my mouth) was rusty/orangy and obviously contaminated. I spit it out and rinsed with water from the bottle of water on the counter. I complained about the water issue at front desk and issue fot fixed. When I checked out, the asian/peruvian lady, did not want to credit the bottle of water from my bill, even though for that contaminated water and exposure, any respectable hotel would have given my the first night for free, or something like that. I even showed the pictures of the water to the lady to no avail.
Like I said, I had a great room, food at the restaurant was good, not exceptional though as Peru's food is usually great no matter where you eat, but overall decent facility, but staff at front desk and attitude towards customer service and very poor at best.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 January 2012
Dear Guest,
It is a pleasure to greet him at the same time, show our sincere appreciation for the confidence placed in us by staying at our hotel.
Also, thank you for the comments provided in relation to the service we have offered, this helps us to continuously improve our processes and services, always seeking the satisfaction of our customers.
On behalf of the Business Tower Hotel, receive our sincere apologies for the inconvenience that you had with the water in our facilities. I really regret that you have generated discomfort, but wanted to tell that we are taking corrective measures for this problem is not repeated. We are aware that was due to take another approach to this problem, so on your next visit will have a special consideration, we know this does not minimize your discomfort but this way we show our concern for your satisfaction. Please do not hesitate to contact me, i find attached my email blizardo@bth.pe.
Again thank you for your attention and receive our commitment to providing quality service always.
Best Regards,
Brunella Lizardo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
