The staff were very friendly, no doubts about that. My complaint about this Hotel is that it did not feel like good value. Yes, it is on a great location, but the rooms are small (I was in 2 different rooms, both the same size), everything needs an update (furniture and bathrooms specially - on the first morning the bath tub was leaking, when I came back in the evening it was still leaking although the room was serviced).
Also I made the mistake of arranging a transfer from the airport to the Hotel with them before my arrival; US $35.00 for it, only to find out later that the taxis that are on the airport charge you US $17.00; which means they are making over 50% commission on this: WRONG! Note that it was a similar car to the ones you find parked in the airport, it was not a limo or anything that could justify the price difference.
I think with the prices the Hotel is charging, they should be able to do maintenance more often and upgrade the rooms, they should definitely stop charging outrageous commissions on the transfers.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC