Traveling with your 86 year old mother can be challenging, but Vilco, the Consierge, was incredibly helpful with her and with the problems we encountered with tours we had arranged. First of all Vilco kept an eye out on mom when she stepped out of the building to smoke and even arranged to have her room changed so she could have a smoking room.Upon arrival we were greated by name and a short but beautiful trip to Los Ficus was arranged by him. Vilco arranged for an Engllish speaking driver(after 2 tries with drivers who said they could speak English) to take us through the Lima area. We had a great time. We had arranged to go on another tour through a recommended tour company and at the last minute a change was made to our tour and we could not take it. Vilco personally took the time to go to the travel agency and arranged for a full credit and made the tour company manager come to the hotel to take care of everything for the credit.
The food was excellent, the hostess in the restaurant as well as the wait staff were so kind and helpful to all of us.
Our room was beautiful - a little noisy as renovations were being made in areas of the hotel, but the care and hospitaity we received surpassed the noise!
Thank you so much for a great time in Lima!
- Doubletree Lima
