This hotel is definitely not up to its four star rating -- should receive three stars at the best. The noise level is high and the service and amenities are significantly lacking for what is supposedly a four star hotel.

I stayed in a room facing the hotel courtyard, and it was positively LOUD in the evening and into the night with outside activity, most notably the hotel entertainment. My parents stayed in a room facing the street and this was loud also. Not very helpful when your head is pounding from altitude sickness to begin with!

While the hotel offers complimentary wifi, it is incredibly slow, and the front desk does not give you the network password upfront, you must make a personal request in order to receive it. This goes for towel service, too (no change of towels unless you make the request). In addition, the hotel provides shampoo and body soap but no conditioner. The shower drain in my room was also clogged so that water wouldn't drain properly.

Its only redeeming qualities are its location and the complimentary breakfast buffet. The hotel is located conveniently on one of the principal streets of Cuzco and in walking distance of the main plaza. The breakfast offers a wide variety of foods, including American breakfast foods as well as a few Cusquenan treats, and was delicious.

Stay here if you're looking for location and a nice comp breakfast. In my opinion, however, this place definitely lacks bang for the buck.

We stayed in this hotel during our residence in Cusco and after visiting Machu Picchu and our stay was very comfortable! The personal was very attentive, they fulfilled all our desires very quickly. The breakfast buffet was abundant and good, the rooms were quite ample. We also can recomend the Spa of this hotel, we tried the massage and the Inca bath and really could have a relaxing time! This hotel is his four stars worth!

Good position at the end of the main Avenida del Sol in Cusco, but proved noisy from traffic, and due to the design of the hotel....our room faced the street, other friends said courtyard facing rooms were quieter.
Room clean, basically furnished.Liked being able to see the hills above Cusco.
Hotel busy with tour groups, often leaving early.Hotel has an early check out time.
Restaurant provided a pleasant place to sit with its little stream , with koi carp, felt like you were outside!Reasonable range of breakfast foods.
Coca tea a real bonus to combat altitude....it worked for me!

We had 2 nights at the Eco Inn while we toured Machu Picchu and the Sacred Valley. It is apparently considered a 3-4 star hotel and is thus used by many tour companies herding large groups of tourists through the same itinerary. As a result, the front desk staff and restaurant are completely overwhelmed most of the evening and morning. If you want a meal at night you are better off walking out on the street (to nearby La Cabana) than waiting on your food at the Eco Inn restaurant - though the pizza my daughter got after an hour wait at Eco was indeed excellent.

The facilities are very nice, rooms clean and location is excellent. They just need to hire more help.