Cramped, cold, windowless room. Inadequate furniture for anyone in Peru for more than a night or two. Intermittent shower. Blankets which don't fit the bed. No drinking water. 30 minute walk through a run-down part of town in order to get to the centre of Cusco which is, after all, why you are there.
Breakfast ok.
Advice: pay a few dollars more and stay somewhere you'll be glad to be.

We stayed at this hotel 2 separate nights. We were not very thrilled with the location, however, it worked out quite well for us. The hotel staff was extremely pleasant and helpful. We ate in the restaurant one evening because we returned too late from a tour. The food was very good. Our room didn't have a heater the first night but we were given one as soon as we commented about it. Breakfast was very generous. Location is within walking distance for the bus/train station. After returning from Machu Picchu late in the evening we were pleased that our suitcases were already in our room when we arrived.

As the other reviews have stated, this hotel is a very authentic, clean, and wonderful little hotel, but I'd like to focus on my particular experience here. I was staying at the Mabey Palacio hotel in November and we had left very early in the morning to go to Machu Picchu. Imagine my anguish when I realized three hours later that I had inadvertently left my wedding/engagement ring on the nightstand by the bed! To my surprise and great relief, the ring was immediately found, and we were able to retrieve it on our way back to Cuzco. The staff at the hotel went above and beyond quality in service by finding my ring and ensuring its safe return. Contrary to what we had heard about Peru being a country where you have to be particularly cautious, I can't praise the staff/management enough for making sure my ring got back to me safe and sound!

This hotel had everything I needed. Small tub/shower in roomy bathroom, larger tv with English channels, comfy bed, curtains that kept the light out, desk, closet with lots of drawers.
Elevator wouldn't go to floor 3 but the staircase was lovely.
Staff nice.
Room service was a little problem. Person that answered phone didn't speak English.
First time, order delayed but got a complimentary drink to compensate. Second time I called the front desk to make sure my order was placed correctly. (Don't order veggie soup, order asparagus soup.)
Breakfast buffet ok.
3 computers in bar with free internet access.
Walked into town nice, through authentic neighborhood, but keep in mind the walk up Avenida Sol to main square is uphill.