The staff at Hotel Cristina are very friendly and helpful to some extend.
The room itself was very depressing, mainly because it had no window to the outside, it only opened in a hallway, which made me very claustrophobic! I did request another room, and was promised that it will be looked into, but nothing happened.
Also, for some strange reason, the hot water is operated with a switch near the front desk, and will be turned on if requested. The shower itself was horrible to say he least. The shower head itself is in need of replacement, 5 years ago, as a massive stream of water nearly knocks you out! The hot water sytem was not explained at all at check-in, which would have prevented me from standing in front of a shabby shower for 10 minutes waiting for the water to heat up!
Breakfast was not bad, and the member of staff was very friendly and efficient. The location of the breakfast hall was not revealed at check-in. A last point, the hotel is very dark inside, as almost all lights are switched of in the hallways It took me a while to locate all the switches. I know its tough times, but within reason please!

Basically, this place has got a lot of potential. I really think a leaflet, explaining how things work would be highly beneficial. I understand that this is a budget hotel, but I do think the price is way to high for what you get. The location is excellent, and it is near all the shops and plazas.

The price was a touch high, but the people that helped us out were fantastic. They went out of our way to answer any questions that we had, telling us the best places to visit and eat, ect. The location was good, just a few block from the Plaza. I stayed for 5 nights and had one morning without hot water, but that was not so bad. Overall, a great place to stay, especially if you go with your partner. The rooms on the main street are kind of loud, but exciting to watch the protesters go by. If you are a sensitive sleeper, go for a room in the back. We ended up moving rooms a few nights into our stay, but it was no problem.

We stayed for three nights, I have to say the excellent service showed since we arrived at the reception.
I was feeling very bad due to the high altitude in Cusco, as soon as the recepcionist Sandra knew I was not feeling well she offered to prepare me a "coca leaves" tea which really helped and it also felt so good to have the hotel staff caring about their guest needs.
It is a budget hotel, it is not a hostal, we had a our own bathroom in the room, the room was decently clean, the carpet is old and could use a change, the rooms are spacious, the beds are OK not the best but good enough to have a good night rest.
The bathroom tube looked really old but nothing bad, the hotel is family owned and run and it was great to have personal service from the owners, they care because it is their business.
Excellent location just steps from the main plaza and a lot of good restaurants walking distance from the hotel.
The continental breakfast in the morning was good and they help us arrange a city tour.
Roberto and Frabizio the owners were extremely friendly professional and helpful it was a pleasure to stay at their hotel.
I will go back to this hotel no question about it, for a budget hotel you get a 5 star hotel service.
When had the simpliest request such as clean towels they were taken care of promptly.
We felt at home at this charming small colonial hotel in one of the most beautiful colonial towns in the world, Cusco.

Everyone at this hotel is friendly and helpful, especially in giving advice about tours, restaurants and history. Any question we had about Cusco was easily answered by the knowledgeable staff. Anything we needed, including a hair dryer, was given to us with a smile. Everyone went out of their way to make our stay comfortable. The rooms are super cute and cozy. The hostal has unique hallways and interesting common areas. I highly recommend staying here!