When we entered the hotel, we were delighted with the beauty of the reception, the courtyard and the upper level balcony ringing the courtyard. When we entered the room (a superior suite in the old section of the hotel facing the main street), we saw a very large room with a beautiful high ceiling, but with very little furnishings. The bathroom, however, was extremely modern with a shower and a jacuzzi tub and far outshone the sleeping areas. We realized immediately how noisy the room was - particularly the constant street noise, cars and pedestrians.

Needless to say, we had a very fitful night's rest (or lack thereof) and were not happy campers.

On the plus side, the location of the hotel is very central and the service was dependable.

Staying 2 nights, making this a base for a day trip to Macchu Picchu, we really needed a good nights sleep. Not to be, our room was at the back of the hotel overlooking the airconditioning units. As the room was not airconditioned, we needed to open the window to keep cool. When we complained the units were switched off, only to start agin at 3am. After a phone call to reception they were swicthed off. Next night the same, staff were unhelpful, but did say units would be switched off at 9pm, eventually, after several visits to reception this happened.
Room was small & dark, beds ok. Breakfast was open from 5am (suited to early starts to Macchu Picchu) & very good.

We spent three nights here, two before and one after our trip to Machu Picchu. The location is great; very convenient to the main square. The first two nights were in the new section with a just average 1960-70's style Holiday Inn type room. The last night was in a really excellent room in the old section just off the courtyard. However this turned out to be a two-edged sword. Wonderfully comfortable bed with luxurious bathroom. But the room was noisy at night with people returning from dinner after having had maybe a glass of wine too much. Early morning wasn't much better with departing guests rolling suitcases over the stone courtyard. Wi-fi is good but you have to resign-in every time your screen saver comes on. Breakfast in very good but the thimble size welcome cocktail is a joke.

We stayed in one of the rooms in the old colonial building. The rooms are beautiful and spacious. The bathrooms are great, well designed. The only unfortunate thing about this hotel is practically no noise insulation. The colonial part has a cobblestone center court. While it was relatively quiet at night, the breakfast starts at 4:30am and at 4am people start walking and dragging luggage across cobblestones. The windows and doors in the rooms have no sound proofing at all. Our friends who stayed on the side of the courtyart facing toward Plaza des Armes were even less lucky as they had party noise from there until way past 11pm.