Given the pictures, reviews and star rating of this hotel, I was expecting something spectacular. I would have even been pleased with "pretty good". However, we were sorely disappointed. It would be one thing if the hotel was rated three stars, but for five stars, and the amount of money you have to spend per night, the quality of the hotel is completely inappropriate and unacceptable. It may have been quite the hotel a few (hundred) years back, but as another reviewer noted, this hotel is in DIRE need of an update. Given this, they really should be charging less and knock off a star or two. Let's all be honest with ourselves.
We arrived the morning after staying in a fantastic hotel (Aranwa in Cusco. Seriously, check it out. Amazing) to a drab lobby. The staff were fairly accommodating, so no complaints there. We asked if we could get an upgrade and were told that the two suites were booked, but that we already had one of their nicer rooms. I thought to myself, "OK, so maybe the lobby makes me want to curl up in a ball and write depressing poetry, but the room could turn it all around". It did not.
The bed was uncomfortable and was covered only by a thin, scratchy sheet. The TUBE TV was sitting, unassuming, as if it hoped we wouldn't notice that it was incredibly outdated and perched upon an entirely-too-small wooden cabinet that contained the overly-priced mini bar (but, that part is pretty normal). The closet doors were two large mirrors with that tacky gold trim, which could have been sexy...except for that it wasn't.
The bathroom was small, and the shower head (once again) in need of replacement. With the excessively high bathtub surrounding it, I stubbed my toe and almost toppled head-first into the marble counter getting out of the shower. I have two parents with hip replacements and I would fear for their safety in that thing.
The gym and spa were going through renovations (not good for us, but potentially good for people who visit in a year or two), the shower leaked, the faucet leaked, our phone did not work, and neither did the heat. They said they would get to these repairs, and we did notice the shower did not leak anymore, but when we turned on the heat, a smell of oil or gas filled the room and totally freaked us out.
So here's the thing, travelers, spend your money elsewhere. You will not get the upscale hotel experience that you are perhaps seeking out (and that the hotel promises). There are a few other hotels in Cusco that can provide that for you, and I promise you will be much, much happier (and your wallet will give you a hug). We canceled our third night and will be returning to the Aranwa.
I have read that this hotel will be going through renovations in 2013, and I'm sure they'll do a great job. Until then, though, definitely not worth your money.
- Libertador Hotel Cusco
- Cusco Libertador Palacio Del Inka
