We stayed here twice while traveling on an arranged tour with G Adventures (formerly GAP adventures). Our first night was when we arrived in Cusco, prior to our Lares Trek, and then the second night was several days later after our Lares Trek.

Our first impression of the place was favorable, friendly desk staff, fluent in English. Helpful doormen unloaded our bags from the shuttle to the lobby. They brought us coco tea while we gathered in the lobby to discuss our trip with our guide.

We soon realized the impact the altitude would have on us, as we had to carry our luggage up the 3 flights of stairs to our room. There are no elevators, and the hotel staff doesn't do this for you. Our room was outfitted with 2 twin beds (even though we were a couple) but we didn't complain. The bathroom window of our room opened into the hallway. This was a little odd knowing that everyone walking in the hallway could hear what is going on in your bathroom. The bedroom window opened to a middle courtyard below, and to the room directly across from us. No privacy there. The room was spartan. Just a bedside table to share and then a table and chair.

Our second room was on the other side of the hotel, which seemed more updated. this room had a double bed, an updated bathroom, a beautiful balcony overlooking the town, and a flat screen TV. How there are 2 totally different standards of accommodations in the same building I have no idea.

There is also a restaurant where we had dinner, this experience was standard. We were just too tired to go anywhere else. The restaurant also serves as the location for our complementary breakfast. I heard a rumor about eggs, but I never saw anyone eat them. There were hot cereals, puffed cereals, fruit, yogurt, breads, deli meats and cheeses, and spreads. There is always an assortment of teas (including coco tea).

The front desk was kind and will hold any of your valuables in a sealed envelope and in a safe at your request. We also kept our items in a storage room while we were on the trek, and we had no problems with security and getting everything back in the condition we left it.

This place is adequate as it was included in the price of my tour. If I were an independent traveler, I might look for something with more amenities and privacy.