We stayed here twice, either side of a visit to the Colca Canyon, and didn't get off to an encouraging start. The room was the smallest we'd had in Peru up until then, with a discouragingly small bathroom from which it was possible to hear everything that was going on in the bathroom next door - good thing it belonged to our daughter's room. And the reception staff showed that if they'd read the advance e-mails about our daughter's food allergies, they hadn't understood them, for the boxed lunch menus they produced were quite inappropriate.
Second time round the rooms were much bigger and the bathrooms much better; I suspect that it's just pot luck which ones you get. It doesn't seem to depend on which part of the hotel you're in.
The restaurant staff took pains to deal with the allergies, and managed pretty well, but the restaurant was about the most soulless of any hotel restaurant we saw in Peru. Most people seemed to eat out, and there were plenty of restaurants within a short distance.
The hotel is six blocks from the Plaza de Armas, a perfectly pleasant walk. The only off-putting thing is the traffic. Drivers in Arequipa behave at road junctions as if right of way were some quaint piece of Old World tomfoolery.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 October 2011
Dear Guest,
We very much regret we could not meet your expectations on this stay. However, we appreciate the time you set aside to share your experience with us. Our Cheff personally supervised both meals and prepared a special box lunch on your departure date. Please accept our sincere apologies if the front desk staff members were not acquainted with your daughter’s allergies and if we missed the opportunity to offer the real Casa Andina experience.
We sincerely hope to have you at any of our properties in Peru in a not too distant future, it will be a pleasure to serve you again.
Cordially yours,
The team Casa Andina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC