It is a nice hotel. Very familiar and the rooms are very nice. I don't know and I am not sure about this but I think that during the night there are ghosts...It is a girl playing with something...I could hear her steps...I felt peace and I was not afraid :)

Yes this hotel is central but I found it expensive. We had a small room without windows. the patio is not heated and is very cold for the breakfeast (Cuenca is a cold city on the morning). The breakfeast is not the nicest I had in Ecuaduor during my 3 week trip. But more, for Ecuador, the attention to the guest is very limited, quasi inexistant. One people mentionned that the door is always closed during the night and you need to ring: that is right but that is also part of the hotel safety. Army was just in Cuenca in order to help the police in August so I do not see any problem regarding this closed door. At the end, I do not like so much the decoration of the hotel, it is not enough simple for me but about taste....It is also noisy due to the patio and the church just aside.

When we arrived our room was not ready, and would only be ready after 16:00. So we were given another room in the mean time. This temporary room was not very nice, but the room with a view on the square in front of the hotel was very nice. Good beds.
Breakfast was ok, nothing fancy, just good.
Location if perfect

We arrived at the hotel late at night, to be welcomed by a locked door and staff who were clearly unhappy at having been disturbed by the arrival of booked and paying guests. Our experiences didn't improve. The front door was nearly always locked, and staff were clearly put out having to open it - on one occasion we waited a few minutes whilst they struggled to tear themselves away from what appeared to be a young childrens cartoon on the main TV. The breakfasts were very limited (scrambled eggs) and served cold over the 3 days of our stay. Our windowless room, in what appeared to be an empty hotel, was covered in a thick layer of hair (not ours!) and dust. Attempts to get a coffee for our room or a drink from the 'bar' were met by a shrug of the shoulders and a grunt. A real shame because it took the edge off our visit to the otherwise delightful city of Cuenca. Avoid at all costs!